13.3 Any differences or dispute referred to arbitration under this clause 14 must be settled in accordance with the Malaysian Law by one or more arbitrators appointed in accordance with those Laws. Any arbitration proceedings must be conducted in English and unless the parties agree on an alternative location, must take place in Malaysia.” [18] Another way of looking at the situation is from the point of view of whether the defendant has waived its right to insist on going for arbitration or is otherwise estopped from so contending by its action or inaction in court. [19] Very often during the first case management if not earlier, the solicitors acting for the defendant would request from the Court an extension of time to file Defence or that they may have written to the plaintiff’s solicitors for such an extension and may have obtained the latter’s consent to the extension. This is provided under Order 3 rule 5(3) ROC 2012: “5.(3) The period within which a person is required by these rules, or by any order or direction, to serve, file or amend any pleading or other document may be extended by consent (given in writing) without an order of the Court being made for that purpose.” [20] Consistent with the principle that the courts will lean in favour of arbitration if the parties have a clear arbitration clause in their underlying contract, there must then be an equally clear intention reflected in the action of the defendant in not wanting to proceed to arbitration but instead to litigation. After all an arbitration agreement is a term of the contract and one would have thought that the plaintiff would have known of the S/N KG68fn0Y7Eqpg0xP/Iz1vw arbitration agreement too as it would in all likelihood have scrutinised the relevant clauses in the underlying contract before filing its claim in Court. It goes without saying that the plaintiff did not at the outset write to the defendant to say that whilst parties had an agreement to arbitrate, it now wanted to litigate and then to seek the defendant’s written agreement to vary the mode of dispute resolution to that of litigation instead of arbitration. [21] To then consciously choose to proceed to Court as opposed to arbitration would be to consciously abandon arbitration in breach of the arbitration agreement. Like all agreements, it may be varied by the mutual consent of the parties and where the variation is by conduct, the other party must be judged by its conduct with respect to whether it has accepted the variation in the mode of resolving the dispute. [22] It is in that context and by that standard, that one must judge the conduct of the defendant in determining if it too has shown a clear and unequivocal intention not to be bound by the arbitration agreement in as much as the plaintiff in commencing the suit, appeared to have elected to come to Court instead of going for arbitration. [23] If asking the right question is the key to finding the right answer, then the right question to ask is whether the applicant in the Stay Application has waived its right to proceed to arbitration or is estopped from so doing by its action. Has the applicant participated in the Court proceedings by “taking any other steps” such that it could be said that the applicant had foregone arbitration and followed the plaintiff to litigate in Court? Has the applicant also preferred to proceed to Court just like the S/N KG68fn0Y7Eqpg0xP/Iz1vw plaintiff and indeed has pursued litigation by participating in the process in taking “such other steps in the proceedings” in Court? [24] The consistent approach of the Court has always been to lean in favor of arbitration even when the arbitration agreement is less than clear. Similarly, the Court should be inclined to uphold the parties’ declared intention to arbitrate in circumstances where the arbitration clause is clear, despite the defendant's unclear intention as to whether it has agreed with the plaintiff’s intention to proceed with the Court proceedings in spite of the arbitration agreement, especially when it has yet to take the plunge by filing the necessary documents within the timeline set by the Court or in the ROC 2012. [25] It becomes obvious then that the answers to the questions variously asked to decipher the defendant’s intention must be fact-centric and fact-sensitive. The applicant’s intention must be assessed from how it has manifested in its actions and when in doubt to look at its actions as to whether the actions are preparatory to and not the actual “taking any other steps” in the Court proceedings. [26] Thus, in Kejuruteraan Sinar Selaseh Sdn Bhd v Global Built Sdn Bhd [2020] 11 MLJ 442, Lim Chong Fong J (now JCA) opined as follows at p.450F-G: “Put simply, the determination of whether a step had been taken has to be evaluated by examining the defendant’s conduct as to whether it had unequivocally made the election to abandon its right to stay the suit for referral to arbitration when served with the suit. It is fact sensitive depending on the circumstances of the case.” S/N KG68fn0Y7Eqpg0xP/Iz1vw [27] In a case like the present case where the Request had not been decided by the Court we do not think that the applicant/defendant could be said to have made known a clear and unequivocal intention to proceed to Court. We have no good reason to disbelieve the defendant when it said through its Head of Legal and Compliance Department that it had not obtained the relevant documents then because the Writ of Summons was served only on 13.7.2022 and the first case management by way of e-review was on 18.7.2022 and it had only time to instruct its solicitors to act on its behalf and the said solicitors had only time to file and serve a Memorandum of Appearance. [28] Moreover, the Statement of Claim ran into some 100 paragraphs and the contract documents relied on in the Statement of Claim was signed some 9 years ago and it was not unreasonable that some time would be needed to retrieve it and to take instructions from its parent company in France where its headquarter is. [29] The defendant had acted promptly before the next case management date on 2.8.2022 by filing the Stay Application on 1.8.2022 even before the time frame to file Defence on 9.8.2022 as prescribed under the ROC 2012, before any extension of time was engaged, even assuming for the sake of argument that such an extension had been given. [30] The relevant O 18 r 2(1) of the ROC 2012 provides the following time frame for a Defence to be filed as follows: “Subject to paragraph (2), a defendant who enters an appearance in, and intends to defend, an action shall, unless the Court gives leave to the S/N KG68fn0Y7Eqpg0xP/Iz1vw contrary, serve a defence on the plaintiff before the expiration of fourteen days after the time limited for appearing or after the statement of claim is served on him, whichever is the later.” (emphasis added) [31] As the Writ, Amended Writ and Statement of Claim were all served on 13.7.2022, the defendant had 14 days to enter appearance under O 12 r 4(a) which last day would be 26.7.2022, inclusive of the day of service as stated in the Amended Writ. Thus, the last day to file Defence would be 9.8.2022. The next step in the proceedings after the filing and service of the Memorandum of Appearance would be the filing of Defence and as that was never done since a Stay Application had been filed on 1.8.2022, the defendant cannot be said to have elected to proceed with the Court proceedings and to have abandoned arbitration. [32] To hold otherwise would be to penalise the defendant for his articulated thoughts, that of having thought of filing a Defence and so acting on an abundance of caution, asking for an extension of time and before any decision was made by the Deputy Registrar, to then file promptly the Stay Application. Generally, in civil matters, no one is prejudiced by the expression of a thought unless it is defamatory of the other or putting the other in fear of bodily harm or injury. Thus, no prejudice having resulted from the mere expression of an intention and neither had the plaintiff acted on it to its detriment, the defendant should not be prevented from wanting to honour what both parties had earlier agreed as reflected in the arbitration agreement. S/N KG68fn0Y7Eqpg0xP/Iz1vw [33] In fact, it is the plaintiff who had been less than candid in wanting to go for litigation without expressing its intention not to want to proceed with the prior agreement to arbitrate and perhaps hoping that the defendant might have forgotten the prior agreement to arbitrate for whatever advantages the plaintiff now perceives the litigation in Kuala Lumpur would give them. An agreement to arbitrate as a preferred mode of resolving dispute should be upheld by the Court as a term of the parties’ contract with each other unless the defendant has agreed to have the dispute resolved in the Courts as the plaintiff might now have preferred by filing a writ action in Court. [34] Absent a clear, unequivocal and irrevocable intention to abandon arbitration though both parties had earlier agreed in the arbitration clause to arbitrate and to agree to and affirm the plaintiff’s action in proceeding in Court, this Court would allow a stay of the Court proceedings in favour of arbitration, which remains a terms of the underlying contract. We echo what was held by the High Court in Nam Fatt Corporation Sdn Bhd & Anor v Petrodar Operating Co Ltd & Anor [2010] 9 CLJ 732 (“Nam Fatt Corporation”), where it was observed at p.762A-C as follows: “…Indeed, there is a palpable paradigm shift in the Arbitration Act 2005 towards affirming parties, agreement to go for arbitration and the court will only refuse the parties intention if the defendant can be shown to have so irreversibly and irrevocably taken positive further steps in the proceeding that one can affirmatively, assuredly and avowedly say that the defendant has abandoned its intention to arbitrate altogether.” (emphasis added) S/N KG68fn0Y7Eqpg0xP/Iz1vw [35] Assuming for a moment that the plaintiff was itself not aware of the arbitration agreement, for it had been signed some 9 years ago, then it should not subject the defendant to a higher standard of wanting to enforce the arbitration agreement, other than that it would suffice if before the filing of Defence, and even before the deadline for its filing, it realised that there was actually an arbitration agreement and so acted promptly to file the Stay Application before “taking any other steps in the proceedings.” [36] To dissect and analyse in minutiae the granular ingredients of when one’s thoughts and intentions articulated but not yet acted upon should be accepted as “no sooner said than done” would be to disproportionately dissuade the parties from arbitration in the face of a prior declared intention housed in the arbitration agreement signed by the parties. [37] There is nothing preventing the arbitration agreement from being honoured; nothing that the defendant had done could be said to be a clear and unequivocal intention to forgo and forsake arbitration in favour of forging ahead with the Court proceedings. A stay of the Court proceedings would be reasonable and proper in the circumstances of this case. Whether the Request for an extension of time to file Defence is a “taking any other steps in the proceedings” [38] A survey of the cases in the High Court shows that some courts have taken a rather strict approach and concluding that a mere Request for an extension of time to file Defence cannot be done without invoking the ROC 2012 and by so doing, one has taken “any other steps in the S/N KG68fn0Y7Eqpg0xP/Iz1vw proceedings” with the result that it would be too late to file a Stay Application. [39] Cases falling on the other side of the line would be cases where the courts have held that it is at most “a step preparatory to taking a step in the proceedings” and so no punishment or penalty should be visited on the defendant who did not file its Defence but instead filed its Stay Application. [40] The High Court in Winsin Enterprise Sdn Bhd v Oxford Talent (M) Sdn Bhd [2009] MLJU 286; [2010] 3 CLJ 634 (“Winsin Enterprise”) found that the Defendant had abandoned its right to arbitration by requesting for time to file Defence. It is true that a Defence is only filed where a party intends to defend an action. Order 18 Rule 2(1) Rules of the High Court 1980 (“RHC 1980”) provides for that in that a defendant must serve a Defence on the plaintiff within the prescribed period unless granted leave to the contrary by the Court: “2.(1) Subject to paragraph (2), a defendant who enters an appearance in, and intends to defend, an action must, unless the Court gives leave to the contrary, serve a defence on the plaintiff before the expiration of 14 days after the time limited for appearing or after the statement of claim is served on him, whichever is the later.” [41] The High Court observed as follows: “From the evidence it is clear that the Defendant sought and was granted by the Plaintiff an extension of time to 21.7.2008 to serve and file the Defence. Having evinced such an intention to the Plaintiff section 10(1) is no longer available to the Defendant. This would be the position whether S/N KG68fn0Y7Eqpg0xP/Iz1vw under the new or old law. In fact, I am inclined to go further to say that because of the language deployed in section 10(1) where stay is now mandatory, subject to the reservations as earlier discussed, applicants who seek to rely on an arbitration agreement must make the application for stay promptly, even before the filing of an Appearance.” [42] The High Court case or Winsin Enterprise (supra) was followed in Mun Seng Fook v AIG Malaysia Insurance Bhd [2018] 8 CLJ 394. In that case the relevant facts are as follows: “[6] The appellant filed a writ of summons dated 14 June 2017 claiming for, inter alia, the sum of RM900,000 for the loss of his left eyesight. The writ and statement of claim (‘the writ action’) was served on the respondent on 3 July 2017. The respondent filed the memorandum of appearance (‘the appearance’) dated 10 July 2017. The matter was fixed for case management on 18 July 2017. [7] During the case management on 18 July 2017, at the requests of the respondent’s solicitors, the appellant’s solicitors mentioned on behalf of the respondent and requested for an extension of time for the respondent to file the statement of defence until 1 August 2017. The time limit for the respondent to file the statement of defence would have been 24 July 2017. The learned Sessions Judge granted the extension. At no time did the respondent’s solicitors notify the appellant’s solicitors or the court of the respondent’s intention to apply for stay of proceedings. [8] On 28 July 2017, the respondent filed the application to stay the writ action.” [43] The High Court in allowing the appeal and in setting aside the order of the Sessions Court granting a stay of the Court proceedings held as follows: S/N KG68fn0Y7Eqpg0xP/Iz1vw “[21] The learned Sessions Judge had granted the extension of time for the defence to be filed by the respondent as that was all that the respondent requested and as such, by its own conduct or action, the respondent had waived reliance on the arbitration clause and must be taken to agree that the appellant’s claim be resolved in the court. The respondent had utilised the court’s process as found in the Rules of Court 2012 and as such, it must be regarded as having taken a step other than the step of applying for a stay. Section 10 of the Act is no longer available as of right and the application for stay taken out on 28 July 2017 just before the extended time given to file the statement of defence is irrelevant as the respondent has submitted to the jurisdiction of the court and in breach of the mandatory terms of s. 10 of the Act.” [44] It is important to note that in both the above cases an extension of time to file Defence was consented to by the plaintiff and that the defendants there were already into the extended time period when Defence was to have been filed before the Stay Application was filed. [45] Cases falling on the other side of the line where the High Court had decided that a mere request for an extension of time to file Defence does not amount to “taking any other steps in the proceedings” would include the following: Dynaciate Engineering Sdn Bhd v Punj Lloyd Sdn Bhd [2020] 1 LNS 2252 and Dian Kiara Sdn Bhd v GCH Retail (M) Sdn Bhd [2020] 12 MLJ 570. [46] There was also the case of C & B Global Sdn Bhd v Getthiss (M) Sdn Bhd [2019] 1 LNS 765 where pursuant to the direction given by the Deputy Registrar during case management the defendant was ordered to file its Defence and managed to get the consent of the plaintiff’s solicitors for an extension of time to file its Defence by 17.1.2019 and the S/N KG68fn0Y7Eqpg0xP/Iz1vw Defence filed on 16.1.2019 contained a reservation of the defendant’s right to make a Stay Application which was filed only on 15.2.2019. The High Court there granted a stay of the Court proceedings after satisfying itself that the defendant had not evinced a clear and unequivocal intention not to be bound by the arbitration agreement. See also the case of Kejuruteraan Sinar Selaseh Sdn Bhd v Global Built Sdn Bhd [47] Whilst it is always a prudent practice to reserve one’s right to proceed to arbitration, all is not lost even if such a reservation has not been made. In the Singapore High Court case of Broadcast Solutions Pte Ltd v Zoom Communications Ltd [2013] SGHC 273 (“Broadcast Solutions”) it was opined as follows: “[16] …It is true that there may be occasions when a defendant expressly reserves the right to apply to set aside a similar order. However, while it would be ideal for a defendant to do this, the absence of such an express reservation did not transform an equivocal act into a clear submission. Therefore, there was no basis to say that Zoom had submitted to the jurisdiction of the Singapore Court when it filed the 1st EOT Defence Application. In fact, it was held in Carona at [95] that “[a]n application for an extension of time is not in itself tantamount to an unequivocal submission to jurisdiction”. Therefore, Carona was authority in favour of Zoom’s position on the point rather than Broadcast’s.” (emphasis added) [48] Whether a request for an extension of time to file Defence was “taking any other steps in the proceedings” must be decided in this instant case against the backdrop of the following relevant facts which are as follows: