39.1 This Agreement shall be deemed to be a Malaysian Contract and shall accordingly be construed according to the laws for the time being in force in Malaysia and the Malaysian Courts shall have exclusive jurisdiction to hear and determine all actions and proceedings arising out of this Agreement and the Sub Contractor hereby submits to the jurisdiction of the Malaysian Courts for the purposes of any such actions and proceedings.” (emphasis added) [26] The parties’ dissonance as to the interpretation of the two clauses are essentially the subsequent ‘step’ after a dispute had been referred to and decided by the appointed Officer (primarily if any party or both parties are dissatisfied with the decision of the appointed Officer). For clarity, in the instance of dissatisfaction, the relevant portion of the Arbitration Clause are as follows: “…or if the SUB-CONTRACTOR be dissatisfied with any decision of the officer named in Appendix 1, then in any such case the Sub-Contractor MAY… require that such dispute or difference be referred to a single Arbitrator agreed for that purpose, or in default of agreement appointed by the Director of the Regional Centre for Arbitration Kuala Lumpur [27] The Learned Judge undertook a simplistic and rigid literal interpretation of the operative word “MAY” to denote that the parties have mutually agreed that a reference to arbitration (as a dispute resolution mechanism) IS OPTIONAL and not mandatory. And thus, parties are at liberty to opt either for arbitration or litigation vide the Court. [28] On the contrary, Apex argued (and we are inclined to agree) that the literal appreciation of the operative word “MAY” would be ignorant of the true context of the Arbitration Clause as a whole. Apex contended that the ‘option’ left in the liberty of SKSB (as subcontractor) is to either accede to the Officer’s decision or if SKSB remains dissatisfied, SKSB must mandatorily refer the dispute to arbitration. Thus, the two options available were not a choice between arbitration or litigation, but instead between accedence and arbitration. [29] The Learned Counsel for Apex had primarily relied upon the decision of Lee Swee Seng J (now FCJ) in the case of Maya Maju (M) Sdn Bhd v Putrajaya Homes Sdn Bhd [2018] MLJU 1629. In Maya Maju, His Lordship was put to the similar task to break the interpretative stalemate between two differing interpretations over a largely similar arbitration clause to the Arbitration Clause in the Appeals before us. The arbitration clause in Maya Maju was codified in Condition 63 of a Conditions of Contract read alongside a PWD 203 Contract. This is largely similar to the instance before us where the subject Arbitration Clause is contained within the 2nd Subcontract and the Arbitration Clause is incorporated into the IESB LA. Condition 63 also stipulated that should the Contractor be dissatisfied with the decision of the Employer’s Representative (“E.R.”) (in our Appeals, the appointed officer), the Contractor MAY refer the matter to arbitration: “If the E.R. fails to give a decision for a period of forty-five (45) days after being requested to do so by the Contractor or if the CONTRACTOR be dissatisfied with any decision of the E.R., then in any such case the CONTRACTOR MAY within forty-five (45) days after the expiration of forty-five (45) days after he had made his request to the E.R., or within forty-five (45) days after receiving the decision of the E.R., as the case may be, require that such dispute or difference be referred to arbitration and final decision of a person to be agreed between the parties to act as the Arbitrator. The arbitration shall be held at the Regional Centre for Arbitration at Kuala Lumpur, using the facilities and assistance available at the Centre” [30] Closely similar to the Appeals before us, Condition 63 in Maya Maju shared the same two prominent operative features in that: a. The sole authority conferred with the authority to refer the dispute to arbitration (if dissatisfied with the decision of the E.R. (appointed officer in the Appeals before us)) is the CONTRACTOR (Subcontractor in the Appeals before us); and b. The operative word to govern the Contractor’s authority to refer to arbitration was “MAY”. [31] Astutely (and we are thoroughly in agreement), Lee Swee Seng J (now FCJ) had aptly appreciated that the use of the ‘permissive’ word “may” in Condition 63 ought not to be taken simplistically from its literal permissive (or optional) meaning. Thus, His Lordship first remarked that a ‘directory’ interpretation of the permissive word “may” here would squarely contradict the true ‘MANDATORY’ context and spirit of the arbitration clause: “[56] It is important at this stage to ask what does the auxiliary verb “may” qualify. Here it qualifies the options of either not proceeding further after the E.R.’s decision or no decision from him or to proceed further. If the Plaintiff Contractor chooses to proceed further he has contractually committed himself to arbitration for there is no indication that he may refer the dispute to litigation. [57] Indeed the whole of the Condition is entitled “Arbitration.” IT IS NOT A CONTRAST BETWEEN 2 OPTIONS I.E. ARBITRATION OR LITIGATION. It is a contrast between requiring reference to arbitration or not to require such a reference. … [63] Learned counsel for the Defendant submitted with considerable persuasion that it would be futile and indeed against sound commercial sense and it would MILITATE AGAINST COMMON SENSE TO EXECUTE AN ARBITRATION AGREEMENT WHICH IS NON-BINDING, particularly so when the Clause 63 is so comprehensive. [64] I agree with the Defendant that in the current context of Condition 63, it could be said that the Plaintiff was given an ‘option’ to either refer the dispute to arbitration or an ‘option’ to drop the matter. In any event, the Plaintiff was not at liberty to litigate the matter in court.” (Emphasis added.) [32] Similar to the Appeals before us, the descriptor and heading of Clause 38 is “ARBITRATION” and not generally “dispute resolution”. It would defeat the entire purpose of the clear and restrictive tenor of the Arbitration Clause if the Arbitration Clause allows for other modes of dispute resolution other than arbitration. Had that been the parties’ intention, then the parties ought to have titled the Heading of the clause as a general and open-ended “DISPUTE RESOLUTION” and not restricting and limiting the scope of dispute resolution solely to “ARBITRATION”. To interpret otherwise would be unnecessarily ‘adding’ an option that was expressly omitted from the Arbitration Clause and would unnecessarily take the teeth out of the bite of the Arbitration Clause. The same way the legislature would not legislate in vain, parties to a contract would also not covenant in vain or against business common sense. [33] It is trite law that no one clause ought to be read in a silo and a contract must be read as a whole. Thus, it is pertinent to accurately appreciate the flow of which the terms of the 2nd Subcontract gradually prescribes the rights of the parties. If one were to appropriately read the preceding Clause 38.2 with the debated Clause 38.3, it ought to be exceedingly clear the ‘options’ that were made available to SKSB as the 3rd Layer Subcontractor are as follows: a. FIRST OPTION: TO ACCEDE AND ACCEPT THE DECISION OF THE APPOINTED OFFICER AS BINDING The preceding Clause 38.2 prescribes the binding and final effect of the decision of the appointed officer. Here, SKSB as Subcontractor is presented with the first option – that is to accede and accept the decision meted out by the appointed officer; OR b. SECOND OPTION: IF DISSATISFIED, REFER THE DISPUTE TO ARBITRATION The proceeding Clause 38.3 expressly and explicitly prescribed the SINGULAR AND SOLE MODE or avenue of further disputation by way of ARBITRATION (if in case SKSB was dissatisfied with the decision of the appointed officer). [34] Thus, the word “may” in clause 38.3 cannot be read in a silo without properly appreciating the surrounding clauses which effectively present and prescribe the actual options that are made available to SKSB. In the entire length of Clause 38, there has been absolutely NO MENTION of any other mode of dispute resolution other than arbitration. In fact, the only mode of dispute resolution explicitly mentioned for further dissatisfaction beyond the appointed officer’s decision, was arbitration. [35] His Lordship (Lee Swee Seng, now FCJ) further explained that the hypothetical use of the word ‘shall’ to denominate a mandatory meaning (in the arbitration clause) would lead to absurdity as it would inadvertently ‘force or compel’ the contractor to refer the matter to arbitration if the contractor was dissatisfied with the E.R.’s decision. And this is certainly logical and vividly identifiable. If the Arbitration Clause in the Appeals before us was to hypothetically read, ‘if the Subcontractor was dissatisfied with the officer’s decision, the Subcontractor SHALL refer to the matter to arbitration’ then the Subcontractor would be compelled (even if the Subcontractor does not intend to) to refer the matter to arbitration. This is certainly absurd as no party should be compelled to commence any dispute resolution mechanism against a party’s will: “[58] To compel him to refer the dispute to arbitration with the use of the word “shall” rather than “may” for example, would constrain him to proceed further after either the E.R. has made a decision or after he has not made a decision within the time frame. As stated the Contractor may want to proceed no further because he could live with the decision for the time being.” [36] The Law should not rob parties off of its right to decide how best to deal and manage their affairs. There may be instances where parties would identify that it is more beneficial for them to just let sleeping dogs lie and move on from the dispute in pursuit other business opportunities elsewhere. There might be instances where parties might identify that it is not ideal to foot the bill of an expensive arbitration and just write off the debt it believed to be owed by the other party. It would squarely transgress the business common sense rule of interpretation if parties would be denied all this typical and common business liberties and was ‘forced’ to further muddy the waters that the parties themselves have identified to be not worth it to (or be disinclined to) expend or expand on. (see Prenn v Simmonds [1971] 3 All ER 237; Kuan Kong Hong v Ng Kim Cheong & Anor [2023] 5 MLJ 644; Davanam Constructions Sdn Bhd v THP Enstek Development Sdn Bhd (formerly known as TH-NSTC Sdn Bhd) [2024] MLJU 1280 where the Courts in recent times have preferred a business common sense rule of interpretation even in cases where there were no ambiguities in a written clause of a contract) [37] His Lordship (Lee Swee Seng now FCJ) further expanded on an example in which the operative word “may” can carry both a directory (optional) and a mandatory meaning. His Lordship used Section 418 of the National Land Code 1965 (“NLC”) in respect of an aggrieved party’s ‘directory’ option to appeal, as well as ‘mandatory’ compliance with an appeals procedure if the aggrieved the party so chooses to appeal against the decision of a Land Administrator: “[60] By way of example one can refer to section 418 of the National Land Code 1965 which reads: “(1) Any person or body aggrieved by any decision under this Act of the State Director, the Registrar or any Land Administrator MAY, at any time within the period of three months beginning with the date on which it was communicated to him, APPEAL therefrom to the Court. … [61] Surely it is not mandatory for the aggrieved person to appeal to the Court for the decision of the Registrar for instance but if he elects to, he must follow the time frame provided of three months and that time frame is not optional and shall follow the relevant prisons in relating to civil procedure. [62] I agree with learned counsel for the Defendant that in the event the Plaintiff does not want to resolve the matter in Arbitration, the Plaintiff may choose to let the matter end there and then. It does not in any event, confers a discretionary right for the Plaintiff to either litigate or arbitrate the matter. (Emphasis added.) [38] In exact similar fashion, the word “may” in Section 418 of the NLC cannot be interpreted in a manner that the avenue of impugning the decision of the Land Administrator can vary from the singularly stated method of an Appeal. It still remains that if the party aggrieved intends to impugn the decision it is mandatory (without any other option) for the aggrieved party to proceed with an Appeal and not a judicial review. Thus, the word “may” there similarly does not provide for the option to Appeal or the option to file for judicial review. Instead (and squarely similar to the Appeals before us), the word “may” prescribes the mandatory procedure of an Appeal if an aggrieved party intends to impugn the decision of the Land Administrator. Thus, the actual options stemming from the word “may” there similarly prescribes: a. FIRST OPTION: TO ACCEDE AND ACCEPT THE DECISION OF THE LAND ADMINISTRATOR ; OR b. SECOND OPTION: IF DISSATISFIED OR AGGRIEVED, FILE AN APPEAL AGAINST THE IMPUGNED DECISION OF THE LAND ADMINISTRATOR. [39] Thus, alike the effect of the word “may” in the Appeals before us, it carries a directory (optional) effect on the decision either to Appeal or not Appeal and at the same time a mandatory effect on the procedure of Appeal to be followed (if the aggrieved party decides to Appeal). The same way SKSB is not at liberty to opt for litigation before the Court, an aggrieved person under Section 418 of the NLC was not at liberty to proceed with any other remedies (such as a Judicial Review) save and except the explicitly prescribed Appeals procedure. [40] His Lordship (Lee Swee Seng now FCJ) drew support (and we are certainly in agreement) from a fellow commonwealth Court in Western Australia (in Pipeline Services WA Pty Ltd v Atco Gas Australia Pty Ltd [2014] WASC) and also from an American Court (in Bonnot v Congress of Independent Unions Local 331 F.2d 355 (1964)): “In the case of Pipeline Services WA Pty Ltd v Atco Gas Australia Pty Ltd [2014] WASC 10 at [65]-[67] Martin CJ held that: “[65] Finally Pipeline contends that cl 25.4 is uncertain because it provides that a party “may” refer a dispute to arbitration. However, there is no uncertainty arising from the fact that the parties have agreed that they should be given the option to withdraw their claim from the dispute resolution procedure should they wish to do so. So, in ABB Power Plants Ltd v Electricity Cmr of New South Wales (t/as Pacific Power) (1995) 35 NSWLR 596, the relevant dispute resolution clause provided for determination of disputes by the superintendent appointed under the relevant contract, and further provided that if either party was dissatisfied with that determination that party “may … give notice in writing to the other party requiring that the matter at issue be referred to arbitration”. Handley JA observed: The use of the word “may” in cl 46.2 is readily explicable because a party dissatisfied with the superintendent’s decision, or with the breakdown in the procedure under cl 46.1 may prefer to take the matter no further (599). [66] The same approach may be taken to the proper construction and effect of cl 25.4. No uncertainty arises from the fact that the parties are given an option to refer a dispute to arbitration. However, as cl 25.1(b) provides that no party may commence court proceedings without first complying with cl 25, the clause, on its proper construction, has the effect that if a party decides not to refer the dispute to arbitration it CANNOT THEREAFTER COMMENCE LEGAL PROCEEDINGS relating to that dispute. … [66] A similar approach was taken in the United State of America’s case of Bonnot v Congress of Independent Unions Local 331 F.2d 355