(ii) In connection with the making of the award." (emphasis added) Whether a delay of 4 years in delivering the Arbitral Award is a breach of the public policy of Malaysia that justify setting aside the Award [13] It cannot be overstated that the delay of 4 years is most unfortunate and regrettable. To begin with the 27 days of hearing have 11 stretched over 3 years from 2007 to 2009. It must have been obvious to all and especially to the learned Arbitrator that any further delay in delivering the award would not be in the best interest of the parties. It must not be forgotten that one of the main reasons for promoting and preferring arbitration to litigation is speed of disposal and the parties' choice as to who should be arbitrator or who should constitute the arbitral tribunal. It is often perceived that the national court system and structure is so heavily burdened with endless cases such that the wheels of justice have come to attain the pathetic description of "grinding be it ever severely so slowly". This is of course no longer true of the Malaysian Court system where all cases filed at all levels of courts' hierarchy are now generally being disposed of within 9 months of filing. Even if it should take more than a year, one can be quite certain that such a case, no matter how complicated, would have come under the radar of the Managing Judge who is managing administratively the speedy disposal of such a case. [14] It is not unfair to say that in jurisdictions where the national courts are efficient, litigation has been faster than arbitration; not to mention less costly too! To continue to support arbitration as a preferred mode of dispute resolution, all parties and in particular the arbitrator chosen, must act timeously with a sense of urgency, such that a final award is 12 handed down within a reasonable time. Inordinate delay in delivering an award does not augur well for the arbitration regime where both speed and finality have been touted as its unassailable advantage over litigation. It does not engender confidence in the system and on the contrary, it undermines faith in the system. [15] Having said that, is it then a breach of public policy for an award to have been delivered after 4 long years after the submissions have been received? One has to distinguish between what is not in the public interest and what is public policy. That which is not in the public interest need not amount to a breach of public policy. It is certainly not in the public interest for an arbitrator to have delayed 4 years in handing down his Award. [16] There is a very real danger that with the passage of time, memory may fade and with that the impression made on one's mind by the witnesses. It must be appreciated that in an arbitration, an arbitrator is the master of facts and generally no one can set aside his finding of facts even if it be made based on otherwise insufficient evidence unless there has been a breach of natural justice in arriving at the factual findings. An arbitrator's finding of facts is generally sacrosanct and immune from any interference by a Court. It behoves the arbitrator then 13 to decide with all due diligence, appreciating that his findings of facts cannot generally be disturbed or challenged. [17] It is only natural that a party aggrieved by a long-delayed award would be only be too keen to canvass every reasonable ground to challenge the award including that the long delay is a breach of public policy and so the award ought to be set aside. However, here is a case where the parties are partly responsible for the delay in not having taken pro-active steps in constraining the Arbitrator to deliver his award earlier though all said, the ball was chiefly at the feet of the Arbitrator. Whilst appreciating that both parties could have played a contributing role in ensuring that an award is delivered on time, that does not in any way detract from the obligation and duty of the Arbitrator to hand down his award within a reasonable time after the submissions of the parties have been received by him. [18] What ABF could and should have done would be to write to the Arbitrator concerned a gentle reminder of the parties' anxious wait for the Award. Should ABF fear that such an action would be viewed disfavourably by the Arbitrator or worse still, might be incurring his wrath with the fearful result that the Award might be against it, it could easily get both WSB and itself to write a joint-letter reminding the Arbitrator most tactfully that parties would be expecting the delivery of his Award 14 soon. In most cases this should work and I do appreciate that parties having spent a considerable amount of time and money in preparing the case and calling their witnesses including expert witnesses, would prefer not to have the Arbitration start all over again should the Arbitrator be removed by the Court. S 16(1) AA 2005 provides that the parties may agree on the termination of the arbitrator's mandate if he fails to act without undue delay. S 16(2) further provides that if the other party disagree on the termination of the mandate of an arbitrator, the party so desiring may apply to the High Court to decide on such a termination and no appeal shall lie against the decision of the High Court. Further, the parties have an equal obligation in law to ensure that the Arbitration was proceeding without delay. They have an obligation to apply to the Arbitrator to prevent inordinate delay (see Bremer Vulkan Schiffbau Und Maschinenfabrik v South India Shipping Corporation Ltd [1981] AC 909 (HL)). [19] The national courts where the seat of arbitration is, would of course play a supportive role and no courts would condone such a protracted delay. Indeed if delay is fully attributed to the arbitrator then the said arbitrator should not only be mulcted with costs but should also refund the parties all fees paid to him, in the event that the Court should terminate his mandate as an arbitrator. 15 [20] Here was a case where ABF was content to wait as until an Award is given, and here in favour of WSB, it would not need to pay any monies out and indeed the amount not paid out, could be reinvested in other projects. Having decided to wait, willingly if not reluctantly, both parties have lost their right to complain on account of delay with respect to the delivery of the Award. Clearly, if the Award had been in favour of ABF, it would not have complained of any delay simply because it was prepared to go along the waiting period. Now that the Award is against it, it appears quite hollow, if not hypocritical, for ABF to then say that it is a breach of public policy, for the Award to have been delivered 4 years after the last submission of the parties. For ABF to now complain about the delay smacks of them saying “set aside the award because it is not in our favour” (see Hong Huat Development Co (Pte) Ltd v Hiap Hong & Co Pte Ltd [2000] 1 SLR (R) 510, page 528 (CA) and Coal & Oil Co LLC v GHCL Ltd [2015] SGHC 65, paragraph 65 (HC)). While patience is undeniably a virtue, yet it ceases to be one when the circumstances constrain, if not compel one to act pro-actively. Long-suffering that suffers lamentably long must give way to steadfastness and speedy action in all seriousness. [21] Further the Arbitrator did write, albeit towards the end of the 4th year of waiting, for an extension of time to make his Award. Perhaps 16 parties had little choice after having waited so long for his Award but to convey their consent to an extension of time. After that there was another request for a further extension which the parties granted. [22] All said, while it leaves much to be desired, and certainly not in the public interest and in the interest of the parties and the system of arbitration as we know it, the long delay still falls short of being a breach of public policy and more so when parties were quite prepared to play, however reluctantly, the waiting game. [23] Thankfully no similar cases have come before our Courts and hopefully this would be the last one. Cases from other jurisdictions have managed to shed some light on what is clearly an anomaly and an aberration in an otherwise attested arbitral process in this country. [24] The Singapore Court of Appeal in Hong Huat Development Co (Pte) Ltd v Hiap Hong & Co Pte Ltd [2000] 2 SLR 609, had to deal with a delay of about 10 years for an arbitrator to deliver his award from the completion of the hearing. The applicant there argued that after such a prolonged delay, the arbitrator would be incapable of rendering a proper award and that this is demonstrated in that he had made the award in a callous manner and did not deal with the issues raised. The Court of Appeal in rejecting this ground observed as follows: 17 "56 Another relief prayed for by the appellants in the Motion is for the setting aside of the award on the ground of misconduct on the part of the arbitrator. Four broad grounds are advanced to substantiate misconduct. First, the fact of a delay of some ten years from the completion of hearing in rendering an award. Second, after such a prolonged delay the arbitrator would be incapable of rendering a proper award and this is demonstrated in that he had made the award in a callous manner, and did not deal with the issues raised. Furthermore his reasons were deficient. Third, the imposition of interest at 8% pa for a period of twelve years, ten of which were due to the arbitrator's delay. Fourth, the arbitrator failed to deal with the counterclaim of the appellants. 57 In his grounds of judgment the learned judge below did not touch on this question of misconduct. Be that as it may, we shall briefly deal with the alleged grounds in turn. Under s 18 of the Act, an arbitrator is required, inter alia, to make an award with all reasonable despatch. A delay of the magnitude as in this case is grossly inordinate and cannot be tolerated. We deplore such a length of delay on the part of an arbitrator. It can only undermine faith in arbitration. The court would have removed the arbitrator for such a cause if an application had been made to the court pursuant to s 18. However, in this instance neither party felt strongly enough about the delay to take that step, though they (mainly the respondents) did send reminders to the arbitrator: see P 53 above. Now that the award had been rendered we do not think the delay per se could be a good ground to set aside the award. It smacks of the appellants 18 saying, set it aside because it is not in our favour. Whatever error the arbitrator made in the award should now be corrected in accordance with the procedure in s 28. 58 Turning to the second ground, that the issues were not adequately dealt with and/or the reasons in the award are deficient, this is really a ground to appeal against the award, not to set it aside. In raising this ground, it seems to us that the appellants are in substance seeking to side step the restrictions on appeals imposed in s 28. This should not be permitted. Section 28(1) does not allow the setting aside of an award on an arbitration agreement on the ground of errors of fact or law on the face of the record. 59 Turning to the third ground, the imposition of interest at 8% pa on the damages awarded, it has not been shown how that is wrong other than the fact. That the award was rendered so late. But, as between the two parties to the dispute, so long as the award was not rendered the appellants had the use of the money and thus the award of interest is not unjustified. 60 As regards the last ground, it should be borne in mind that the substance of the counterclaim was that the architect had over-certified payments and the appellants asked for repayment of the same. A perusal of the award shows that the arbitrator had in dealing with the respondents' claim under the final certificate, dealt with this aspect in working out the final accounts of the project. The counterclaim as pleaded was very much a part of the defence. Thus, we find there is no merit in this ground." (emphasis added) 19 [25] In the Singapore case of Coal & Oil Co LLC v GHCL Ltd [2015] SGHC 65, Justice Stephen Chong J. adopted the reasoning of the Court of Appeal in Hong Huat Development in the context of breach of public policy argument and ruled that delay (of 19 months) by itself is not sufficient to set aside an award: "63 The plaintiff also argues that “Singapore’s public policy demands that any arbitration and its award are presented in a fair and expeditious manner”and that the delay of 19 months in this case constitutes a violation of public policy. With respect, the plaintiff’s argument is misconceived. It trades on a conflation of the concept of public interest with that of public policy. The public interest is the wider concept. It embraces everything that is conducive to the public good ranging from the comparatively minor (clean streets) to the vital (a robust criminal justice system). An innumerable number of things could be described as not being in the public interest. However, the concept of “public policy” in the context of the setting aside of an arbitral award, as noted at [61] above, is much narrower. Violations of “public policy” only encompass those acts which are so egregious that elementary notions of morality have been transgressed. While delay in the release of an arbitral award might not necessarily be in the public interest, it cannot, in itself without more, constitute a violation of public policy. 64 In Hong Huat Development Co (Pte) Ltd v Hiap Hong &Co Pte Ltd [2000] 1 SLR(R) 510 (“Hong Huat”), the court had to consider whether an arbitral award that was released more than 20 ten years after the hearings had concluded should be set aside. The Court of Appeal held that the delay, while“grossly inordinate” and apt to “undermine faith in arbitration”, was not, per se, a sufficient basis for setting aside an award which had already been rendered (see Hong Huat at [57]). The Court of Appeal observed that the aggrieved party ought to have taken action – prior to the issuance of the award – to remove the arbitrator pursuant to s 18 of the Arbitration Act (Cap 10, 1985 Rev Ed). Having elected not to do anything, it had to live by its decision. 65 If a ten year gap between the end of the hearings and the release of the award was not a sufficient basis for setting aside an award then, a fortiori, a 19-month delay cannot be a sufficient basis for setting aside the award. If the delay were truly intolerable, the plaintiff ought to have applied under Art 14 of the Model Law for the mandate of the arbitrator to be terminated before the Award was released. However, it did not do so. It is only making the argument now because the Award that was issued was adverse to the plaintiff and not because of any delay. As bluntly observed by the court in Hong Huat at [57], an application at this late stage “smacks of the [plaintiffs]… saying, set it aside because it is not in our favour.” (emphasis added) [26] In the English case of BV Scheepswerf Damen Gorinchem v Marine Institute [2015] EWHC 1810 (Comm) paragraphs 25-26. Flaux J rejected the contention that an arbitrator’s findings of fact can be revisited if there is delay and described this as an “impermissible attempt” and held as follows: 21 [23] ... In contrast, in s 68 cases, the courts have said time and again that it is not possible for an Applicant to use the section to attack findings of fact made by the tribunal. [24] It seems to me that the furthest the analogy with the appellate decisions on which Mr Vineall QC relied can be taken on a s 68 application is that, in a case of lengthy delay between the hearing and the Award, the court might be more likely to subject the reasons to a close analysis to check that the arbitrator has dealt with all the issues put before him. However, if that analysis reveals that he has dealt with all the issues, how he has dealt with them, whether well or badly, is irrelevant on a s 68 application. As I said in my judgment in Primera Maritime (Hellas) Ltd v Jiangsu Eastern Heavy Industry Co Ltd [2013] EWHC 3066 (Comm), [2014] 1 All ER (Comm) 813, [2014] 1 Lloyd's Rep 255 at 40-41: “ ... Once it is recognised that [the tribunal] has dealt with the issue, there is no scope for the application of section 68(2)(d). As Mr Dunning correctly put it, once it is recognised that the tribunal has 'dealt with' the issue, the sub-section does not involve some qualitative assessment of how the tribunal dealt with it. Provided the tribunal has dealt with it, it does not matter whether it has done so well, badly or indifferently. 41 It is wrong in principle to look at the quality of the reasoning if the tribunal has dealt with the issue. This emerges clearly from the judgment of Thomas J (as he then was) in Hussman (Europe) Ltd v Al Ameen Development & 22 Trade Co [2000] 2 Lloyd's Rep 83 at 56 'I do not consider that s 68(2)(d) requires a tribunal to set out each step by which they reach their conclusion or deal with each point made by a party in an arbitration. Any failure by the arbitrators in that respect is not a failure to deal with an issue that was put to it. It may amount to a criticism of the reasoning, but it is no more than that.'” [25] Mr Vineall QC sought to overcome the fundamental obstacle that it is not open to an Applicant on a s 68 application to challenge the arbitrator's findings of fact by submitting that, because something had gone seriously wrong with the procedure in this case which he said cried out for correction, when that was corrected by sending the case back to another arbitrator, it would be open to Mr Vineall QC to challenge the findings of fact and invite the new arbitrator to make different findings. That submission simply demonstrated that this application is exactly what Mr Hill QC characterised it as being in his skeleton argument, an impermissible attempt to challenge the arbitrator's findings of fact. I consider that there is no basis whatsoever for reaching the conclusion that this restriction on the scope of s 68 applications does not apply in cases where there has been inordinate delay in producing the Award. [26] Were the position otherwise, the obvious question is where would the line be drawn in terms of the length of delay in publication of an Award required before the court would interfere and examine closely the findings of fact in the way in which Mr 23 Vineall QC suggests. Would a delay of three or four months be enough? Would the position be different if the arbitrator had a valid excuse for the delay, such as illness or if the arbitrator were able to demonstrate that despite the delay, he had in fact written the part of his Award dealing with the evidence within a matter of weeks of the hearing? The reality is that there is no principled basis for the approach which Mr Vineall QC advocates." (emphasis added) [27] As was pointed out by Mr Rajendra Navaratnam, learned counsel for WSB, the above case was decided under s 68 of the Arbitration Act 1996 (UK) where the consideration of serious irregularity apply. Under s 68(2)(d) of the Arbitration Act 1996 (UK), the failure of the tribunal to deal with all the issues that were put to it constitute serious irregularity and would be a ground to challenge the award whereas such a failure has not been provided under s 37 or s 42 of our AA 2005. [28] Learned counsel also referred the Court to the English Court of Appeal case of Grahame Henry Bond v Dunster Properties Limited & 2 Ors [2011] EWCA 455a where the appellant challenged the judge’s findings of facts on the ground that the judge did not hand down judgment until some 22 months after the conclusion of hearing. It was ruled by the English Court of Appeal that: