(j) delay on the part of the Nominated Sub-contractors and/or Nominated Suppliers to perform their works, due to reasons as stated above in sub-clauses (a) to (i), then the officer named in Appendix may if he is of the opinion that the extension of time should be granted, so soon as he is able to estimate the length of the delay beyond the date or time aforesaid issue a Certificate of Delay and Extension of Time giving a fair reasonable extension of time for completion of the Works. PROVIDED THAT all such delays are not due to any act, negligence, default or breach of contract by the Nominated Sub-contractor and/or Nominated Supplier and/or the Contractor, or any of the servants or agents of such Nominated Sub-contractor or Nominated Supplier or the Contractor. PROVIDED ALWAYS that the Contractor has taken all reasonable steps to avoid or reduce such delay and shall do all that may reasonably be required to the satisfaction of the S.O. to proceed with the Works. PROVIDED FURTHER that the Contractor shall not be entitled to any extension of time where the instructions or acts of the S.O. are necessitated by or intended to remedy any default of or breach of contract by the Contractor." [48] The officer named in the Appendix is the Pengarah Kerja Raya Negeri Johor( "the officer ').Clause 43.1 makes it mandatory upon the Plaintiff, if it wishes to extend the completion date of contract, to submit a written notice to the Defendant as to the causes of delay and the relevant information with supporting documents. This will enable the officer to form an opinion as to the cause of the delay in the completion of the Project and also the calculation of the length of delay. In order to form an opinion, the officer must of course consider all the relevant factors that had attributed to the delay and decide whether the extension of time applied is justified or not. [49] If the officer is of the opinion that the extension of time should be granted, as soon as he is able to estimate the length of the delay beyond the date or time, a certificate of extension of time giving a fair reasonable extension of time for completion of the works will be granted. The contractor is expected to take all reasonable steps required to the satisfaction of the officer and proceed with the works with the ultimate objective to complete the works on or before the new completion date. [50] Clause 43 of the Contract does not expressly provide that the officer must give a response in writing notifying that the application for extension of time is being considered. As we have alluded, once the application is submitted the officer will either grant or refuse the application. It is also not expressly provided under the said clause that if the application is rejected the officer must notify the contractor of the rejection in writing. [51] In interpreting an agreement or contract, the general rule is that words ought to be given their ordinary and natural meaning and that the intention of the parties must be considered. The meaning which the document would convey to a reasonable person having all the background knowledge which would reasonably have been available to the parties in the situation in which they were at the time of the contract. (See: Chitty on Contracts, 29th edition, paragraph 12-043). [52] Mohd. Azmi FCJ in the judgment of the Federal Court in City Investment Sdn Bhd v. Koperasi Serbaguna CUEPACS Tanggungan Bhd [1985] CLJ Rep 77, held at page 82a-c: "The general principle of construction of contract applies to all contracts whether they are building contracts or not and in each case the meaning of any clause in a particular contract has to be ascertained by looking at the contract as a whole and giving effect so far as possible to every part of it...” [53] The principles of Lord Hoffmann in the landmark case of Investors Compensation Scheme Ltd v. West Bromwich Building Society [1998] 1 WLR 896,912-913 were summarised in Berjaya Times Square Sdn Bhd v. M-Concept Sdn Bhd [2010] 1 CLJ 269 where Gopal Sri Ram FCJ, who delivered the leading judgment of the court stated: "Here it is important to bear in mind that a contract is to be interpreted in accordance with the following guidelines. First, a court interpreting a private contract is not confined to the four corners of the document. It is entitled to look at the factual matrix which forms the background to the transaction. Second, the factual matrix which forms the background to the transaction includes all material that was reasonably available to the parties. Third, the interpreting court must disregard any part of the background that is declaratory of subjective intent only. Lastly, the court should adopt an objective approach when interpreting a private contract." [54] Guided by the above established principle, we had therefore carefully examined the documents that were placed before us to ascertain if the learned High Court Judge had arrived at her decision correctly on the basis of the relevant law and evidence before her. The terms of the Contract between the Plaintiff and the Defendant must be considered in totality taking into consideration the factual matrix of the case and both oral and documentary evidence. There were series of technical and site meetings attended by both representatives of the Plaintiff and the Defendant to resolve the issue of delay by the Plaintiff.The outcome of all the meetings are detailed in the respective minutes of meetings. [55] With regards to the $ 3^{\mathrm{rd}} $ EOT application,the Defendant 's witness (DW 4) who was the Superintending Officer of the project, explained in his answer to Q/A 14 of his Witness Statement that: "A: Keputusan rasmi tidak disampaikan tetapi Plaintif telah maklum akan keputusan ini yang telah disampaikan kepadanya secara lisan dalam perbincangan perbincangan teknikal dan taklimat kemajuan projek bersama pengursan tertinggi Jabatan Kerja Raya dan di peringkat Kementerian Kerja Raya. Tambahan pula tarikh permohonan penyiapan projek kerap berubah." [56] During cross examination, he reiterated that the Plaintiff was told of the status of the $ 3^{rd} $ EOT application: "...even though it was not responded officially by letters but it has (sic) mentioned to the Plaintiff in many meetings up to the Ministerial level because the Plaintiff keep on changing their completion date..." [57] Even if assuming the $ 3^{\mathrm{rd}} $ application for the EOT was not considered it does not necessarily mean that the termination of the contract was invalid. Before any extension is granted the Defendant must be satisfied that the Plaintiff had made progress in carrying out the works and can successfully complete the Project. [58] It is not expressly provided under the contract and specifically under Clause 43.1 that the Defendant is obliged to inform the Plaintiff that the application for the $ 3^{\mathrm{rd}} $ EOT was considered, or that the application would be granted or rejected. Under the Contract if no extension of time is granted the Defendant can, pursuant to Clause 51 give notice to the the Plaintiff to remedy and to terminate if the Plaintiff failed to remedy the default. The Plaintiff knew that the delay caused by the delay in the approval of the IBS cannot be a basis for any extension of time. This was communicated to the Plaintiff vide a letter dated 20.6.2011 (See: pages 225-226 Common Core Bundle of Document): "3. Dukacita turut dimaklumkan bahawa sehingga kini pihak tuan masih belum mengemukakan Surat Niat untuk permohonan pertukaran struktur system IBS kepada pejabat ini walupun perkara tersebut telah dimaklumkan semasa Mesyuarat Pra-Pembinaan yang telah diadakan di JKR Johor pada 4hb Januari 2011 dan yang terbaru pada Mesyuarat Pembentangan Sistem IBS oleh Global Prefab Sdn. Bhd. di pejabat Tapak pada 17hb Jun 2011.