Final design should be cleared with the artist before going to print.” [60] Paragraphs 3, 5 and 6 are also contained in the Second Licensing Agreement and the Third Licensing Agreement. The Second Licensing Agreement and the Third Licensing Agreement were entered into specifically for the use of the Running Rabbit Artworks on heating mugs. [61] The plaintiff referred to paragraph 2 of the First Licensing Agreement which provides that the Running Rabbit Artworks will be used for: a. Key campaign visuals; b. Angpows; c. Tissue boxes; and d. Reusable shopping totes. S/N K7C2t5oeX0ulhMXb7inN2w [62] Paragraph 2 also states that other applications of the Running Rabbit Artworks shall be considered with documented permission from the artist. [63] It is the plaintiff’s contention that the Running Rabbit Artworks were used for items outside the scope of paragraph 2 of the First Licensing Agreement, and without her documented permission. [64] After considering the terms set out in the Licensing Agreements and the conduct of the parties, four matters led me to reject the plaintiff’s contention. [65] First, in addition to specific items, namely angpows, tissue boxes and reusable shopping totes, paragraph 2 of the First Licensing Agreement also refers to the use of the Running Rabbit Artworks for “key campaign visuals”. In construing the expression “key campaign visuals”, the court must adopt an objective approach and consider the words used in their commercial context. The Licensing Agreements were entered into for the AEON 2023 CNY Campaign, a large-scale promotional campaign intended to be rolled out across multiple AEON malls, retail outlets and marketing platforms. A reasonable business person reading the Licensing Agreements against that commercial background would understand the expression “key campaign visuals” to encompass the principal visual materials used to promote and implement the campaign. Such materials would naturally include mall decorations, promotional displays, banners, posters, floor and wall stickers, digital promotional materials and other visual elements forming part of the overall campaign presentation. S/N K7C2t5oeX0ulhMXb7inN2w [66] It was the plaintiff who drafted the Licensing Agreements, and had she intended to restrict the use of the Running Rabbit Artworks to only the specific items expressly identified in paragraph 2, it would have been a simple matter to include clear words of limitation. Instead, the plaintiff chose to employ the broader expression “key campaign visuals”, which must be given its ordinary commercial meaning. [67] It therefore follows that the reasonable commercial expectation would be for “key campaign visuals” to include mall decorations, promotional displays, banners, posters, floor and wall stickers, digital promotional materials and other visual elements forming part of the AEON 2023 CNY Campaign. [68] The following WhatsApp messages exchanged between the plaintiff (using the WhatsApp display name “Pink Yakuza”) and Nikki Lee on 8 and 9 November 2022 indicate that the plaintiff was aware of the use of the Running Rabbit Artworks for mall decorations: “[11/8/22, 11:43:17 AM] Nikki Lee: Hi Poesy. [11/8/22, 11:43:55 AM] Nikki Lee: This is Nikki Lee from AEON MALL. We e-meet last week on the CNY set up at mall’s court. [11/8/22, 11:44:39 AM] Nikki Lee: Just thinking if we can have a meet again tomorrow so that i share with you the revised visual? [11/8/22, 12:09:58 PM] Pink Yakuza: On Zoom ya? S/N K7C2t5oeX0ulhMXb7inN2w [11/8/22, 12:10:11 PM] Pink Yakuza: 11am [11/8/22, 12:27:46 PM] Nikki Lee: Yupe. [11/8/22, 12:28:04 PM] Nikki Lee: Ok ü. Thanks.” (emphasis added) [69] Thus, the plaintiff cannot now contend that the use of the Running Rabbit Artworks for items other than angpows, tissue boxes and reusable shopping totes, as set out in paragraph 2 of the First Licensing Agreement is outside the scope of the agreement. I find that the term “key campaign visuals” is sufficiently wide to include promotional materials, mall decorations, in-store displays and posters for the AEON 2023 CNY Campaign, and that there are indications on the part of the plaintiff that she agreed to use the Running Rabbit Artworks for such “key campaign visuals”. [70] Second, it is clear that from the beginning of their commercial relationship, the parties had communicated by way of WhatsApp messages. These messages include confirmations provided by the plaintiff on the terms of the Licensing Agreements, and specific confirmations on the use of the Running Rabbit Artworks for the AEON 2023 CNY Campaign items, including “key campaign visuals” such as mall decorations, games, and activities conducted for the campaign. [71] The WhatsApp messages between the parties and the confirmations provided by the plaintiff on the use of the Running Rabbit Artworks constitute acknowledgments made in writing pursuant to section S/N K7C2t5oeX0ulhMXb7inN2w 8 of the Electronic Commerce Act 2006, as recognised by the Federal Court in Yam Kong Seng & Anor v Yee Weng Kai [2014] 4 MLJ 478. [72] Further, prior to the dispute between the parties, there was no objection by the plaintiff as to the manner of communication or confirmations between the parties via WhatsApp messages. The plaintiff’s conduct during the collaboration is inconsistent with her argument that the term “documented permission” in paragraph 2 of the First Licensing Agreement means that specific documentary sign-off is required. [73] Third, the plaintiff had conducted herself in a manner that indicated that she did not have any objection on the extent of the use of the Running Rabbit Artworks. In this regard, the plaintiff had demonstrated her support for the Running Rabbit Artworks being featured for the AEON 2023 CNY Campaign in the following ways: a. The plaintiff actively collaborated with the defendants in the development and release of the “Running Rabbit Challenge” game; b. From as early as 28 December 2022, the plaintiff uploaded photographs of mall decorations featuring the Running Rabbit Artworks to her social media platforms, including Facebook, Instagram, and Twitter; c. On 1 January 2023, the plaintiff attended a public relations event at AEON Mall Metro Prima, which was held specifically in connection with the AEON 2023 CNY Campaign, featuring the Running Rabbit Artworks; S/N K7C2t5oeX0ulhMXb7inN2w d. On 9 January 2023, the plaintiff uploaded photos of her attending the public relations event on her social media platforms. The plaintiff included the following caption for the photos: “Back in September, I licensed my #RunningRabbit and the 兔 calligraphy to the client to be used in their extensive CNY campaign.”; and e. The plaintiff published various posts on her social media platforms regarding her collaboration with the defendants, featuring various items with the Running Rabbit Artworks. [74] The actions and conduct of the plaintiff reflect her consent and acquiescence on the use of the Running Rabbit Artworks by the defendants. [75] Fourth, the claim by the plaintiff that the use of the Running Rabbit Artworks in other outlets or stores of the 1st defendant (namely AEON MaxValu, AEON Wellness and DAISO) extends beyond the scope of the Licensing Agreements cannot stand, as these are brands and stores operated by the 1st defendant. They are not entities that are separate from the 1st defendant. As such, these brands are entitled to use the Running Rabbit Artworks in accordance with the Licensing Agreements. [76] From the matters set out above, I find that there is sufficient evidence to prove that the defendants had acted in line with the terms of the Licensing Agreements, in producing items bearing the Running Rabbit S/N K7C2t5oeX0ulhMXb7inN2w Artworks for the AEON 2023 CNY Campaign. Certain items produced, namely tissue boxes, angpows, and heating mugs, were specifically identified in the Licensing Agreements, while other items such as mall decorations, interactive game, promotional videos, flyers, banners, posters, floor stickers, wall stickers, in-store displays and brochures were all “key campaign visuals” created as part of the AEON 2023 CNY Campaign. [77] The plaintiff’s failure to raise any objection to the use of the Running Rabbit Artworks for the AEON 2023 CNY Campaign while the campaign was ongoing, coupled with her conduct in showing approval and appreciation towards the campaign, supports the conclusion that on the balance of probabilities, she had agreed to the use of the artworks for the campaign. [78] It is also important to note that the plaintiff’s allegation that she did not consent to the use of the Running Rabbit Artworks for specific items, or for the AEON 2023 CNY Campaign generally, or for use by entities apart from the 1st defendant, was only raised at a later stage. This timing substantially undermines the credibility of the plaintiff’s contention. From available evidence, the allegation appears to have arisen when the plaintiff's continuous demands for increased licensing fees beyond those provided in the Licensing Agreements were not accepted by the 1st defendant. [79] Thus, I find that the defendants did not breach the Licensing Agreements. S/N K7C2t5oeX0ulhMXb7inN2w [80] With this finding, it follows that the defendants did not infringe the plaintiff’s copyright in the Running Rabbit Artworks. The act of copyright infringement is described in section 36(1) of the CA 1987, which states that: “(1) Copyright is infringed by any person who does, or causes any other person to do, without the licence of the owner of the copyright, an act the doing of which is controlled by copyright under this Act.” (emphasis added) [81] In this case, the defendants were licensed to use the Running Rabbit Artworks under the Licensing Agreements. I had found that the defendants had used the artworks in accordance with the Licensing Agreements. Since the defendants’ use fell within the scope of the licence granted under the Licensing Agreements, no breach of copyright could arise because the acts complained of were authorised by the plaintiff, the owner of the copyright in the artworks. It therefore follows that the defendants did not commit copyright infringement under section 36(1) of the CA 1987. [82] As such, issue 3 must be answered in the negative. The defendants neither breached the Licensing Agreements nor infringed the plaintiff’s copyright in the Running Rabbit Artworks. S/N K7C2t5oeX0ulhMXb7inN2w G. Issue 4 (Defendants’ Counterclaim): Whether The Plaintiff Breached The Licensing Agreements [83] The court’s finding that the defendants did not breach the Licensing Agreements necessarily means that the defendants had at all times used the Running Rabbit Artworks in accordance with the terms of the agreements. [84] However, from mid-January 2023, the plaintiff had issued letters of complaint and cease and desist letters, and demanded that the defendants dismantle the mall decorations and discontinue the use of the Running Rabbit Artworks for the AEON 2023 CNY Campaign. The defendants complied with the plaintiff’s demands and removed items used for the campaign which contained the Running Rabbit Artworks. [85] I find that the plaintiff’s conduct had prevented both defendants – the 1st defendant as a party to the Licensing Agreements and the 2nd defendant who was entitled to use the Running Rabbit Artworks pursuant to the Licensing Agreements – from using the Running Rabbit Artworks for the AEON 2023 CNY Campaign in accordance with their terms. [86] As such, issue 4 is answered in the affirmative. The plaintiff had breached the Licensing Agreements. H. Issue 5 (Defendants’ Counterclaim): Whether The Plaintiff Defamed The Defendants [87] The plaintiff has expressed dissatisfaction towards the defendants by publishing a series of statements on two Facebook S/N K7C2t5oeX0ulhMXb7inN2w accounts which she operated (“Facebook Accounts”). The defendants claimed that these statements are defamatory of the defendants. [88] To prove defamation, the defendants must show: a. That the statements complained of bear defamatory imputations; b. That the statements refer to or reflect upon the defendants’ reputation; and c. That the statements were published to a third party by the plaintiff (see Raub Australian Gold Mining Sdn Bhd v Hue Shieh Lee [2019] 3 CLJ 729). [89] It is not in dispute that the Facebook Accounts are operated and managed by the plaintiff. Through the Facebook Accounts, the plaintiff published several statements in the course of January and February 2023, which include the following: a. Published on 1 January 2023: “Aeon is a terrible client.” b. Published on 9 January 2023 and amended on 11 February 2023: i. “… I was surprised to find my assets all over their CNY campaign and mall decorations.”; S/N K7C2t5oeX0ulhMXb7inN2w ii. “I felt scammed to find the liberal use of my artworks without my design sign-off …” iii. “… Are they so devoid of ethics that they cannot be fair and pay me what is due?” c. Published on 19 January 2023: “If it is okay with you, I would just like to be compensated fairly for the use of my #RunningRabbit …” d. Published on 20 January 2023: “You know what abundance is? Abundance is not greedy. Abundance starts with generosity.. meanwhile we should try to practice kindness with those who is truly in need, so it's high time to run from toxic circles and unhealthy influences (this includes bad business with exploitative clients) so HUAT are you waiting for!???” e. Published on 20 January 2023: “P’ge Lee Pei Tjin everything has been dismantled. We sent them cease & desist letters to remove every use of the Running Rabbit that they did not pay for.” f. Published on 20 January 2023: “P’ge Lee Pei Tjin I wouldn't be doing this if they didn't keep pissing me off lah. Who likes to go to court.” (collectively, the “Facebook Postings”). S/N K7C2t5oeX0ulhMXb7inN2w [90] There is no dispute that the Facebook Postings were published on a platform that is accessible to third parties, namely the plaintiff’s followers and the public as a whole. [91] Further, the Facebook Postings either specifically mention the defendants, or contain clear references that can only be reasonably understood as pointing to the defendants. Even where the defendants are not directly named, the plaintiff referred to the Running Rabbit Artworks, which were associated with the defendants through the AEON 2023 CNY Campaign. In the circumstances, a reasonable reader familiar with the campaign would readily understand that such references were directed to the defendants. [92] I also find the words used in the Facebook Postings to be defamatory of the defendants. The test to determine whether words are defamatory is set out in Chok Foo Choo @ Chok Kee Lian v The China Press Bhd [1999] 1 MLJ 371, at page 374I: “In my judgment, the test which is to be applied lies in the question: do the words published in their natural and ordinary meaning impute to the plaintiff any dishonourable or discreditable conduct or motives or a lack of integrity on his part? If the question invites an affirmative response, then the words complained of are defamatory. (See JB Jeyaretnam v Goh Chok Tong [1985] 1 MLJ 334.) …” (emphasis added) S/N K7C2t5oeX0ulhMXb7inN2w [93] In the present case, the natural and ordinary meaning of the words in the Facebook Postings would convey the following imputations: a. That the defendants carried out fraudulent or unfair practices; b. That the defendants were dishonest; c. That the defendants were unethical; d. That the defendants did not make the payments promised to the plaintiff; and e. That the defendants exploited the plaintiff. [94] The plaintiff’s main challenges to the defendants’ claim for defamation are twofold. [95] First, the plaintiff claimed that the defendants failed to plead that the defamatory words have injuriously affected the defendants or their trading reputation. The plaintiff relied on Mak Khuin Weng v Melawangi Sdn Bhd [2016] 5 MLJ 314, where the Court of Appeal found that the action for defamation against the defendant could not be maintained, as the defamatory words reflected solely upon the plaintiff’s staff, and not upon the plaintiff itself. The defamatory remarks in that case were directed at the misconduct of the plaintiff’s staff, which the court found did not amount to an attack on the plaintiff’s reputation. In the present case, however, the plaintiff’s defamatory remarks by way of the Facebook S/N K7C2t5oeX0ulhMXb7inN2w Postings were expressly directed to the defendants, and were capable of injuring the defendants’ trading reputation and business integrity. [96] Second, the plaintiff contended that similar to the plaintiffs in Jeramas Sdn Bhd v Datuk Wong Sze Phin @ Jimmy Wong [2021] MLJU 2037, the defendants failed to plead or assign individual meanings to each of the statements claimed to be defamatory, and this is fatal to the defendants’ claim for defamation. I find no basis for the plaintiff’s contention. In Jeramas (supra), the plaintiffs failed to identify which specific words or passages in the press statement issued by the defendant were defamatory, and pleaded 19 meanings without linking them to the alleged defamatory paragraphs. There was therefore a lack of clarity and precision in the plaintiffs’ allegation that the press statement was defamatory. In the present case, I find the defendants had sufficiently pleaded the plaintiff’s statements in the Facebook Postings, and specified the words that were defamatory. [97] As such, I find that the plaintiff’s challenges to the defendants’ claim for defamation are without merit. [98] The plaintiff also relied on the defences of justification and fair comment. However, I find that the plaintiff failed to establish these defences. To rely on the defence of justification, the plaintiff must prove that the Facebook Postings are true, as the defence is founded on the truth of the statements (see Seema Elizabeth Isoy v Tan Sri David Chiu Tat-Cheong [2024] 4 MLJ 260). The truth of the statements has not been established by the plaintiffs. In respect of the defence of fair comment, the plaintiff must show that the Facebook Postings are a statement of opinion rather than a statement of fact (see Abdul Azeez bin Abdul Rahim v S/N K7C2t5oeX0ulhMXb7inN2w Lim Guan Eng [2023] 6 MLJ 600). In the present case, the Facebook Postings cannot be characterised as a statement of opinion. Instead, the statements refer directly or indirectly to the defendants, and contain factual assertions capable of lowering the defendants in the estimation of right-thinking members of society. As such, the plaintiff’s defence of fair comment must necessarily fail. [99] With the above findings, I find that the defendants have established the elements of defamation, and the defences raised by the plaintiff against the defendants’ claim for defamation are unsustainable. Accordingly, issue 5 is answered in the affirmative. The plaintiff defamed the defendants by way of the Facebook Postings.