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IN THE HIGH COURT OF MALAYA AT KUALA LUMPUR (COMMERCIAL DIVISION) CIVIL SUIT NO. WA-22NCC-235-05/2021 BETWEEN UOB KAY HIAN SECURITIES (M) SDN BHD (Company No.: 199001003423 (194990 - K)) … PLAINTIFF AND LIM WOI KEAT (NRIC No: 870215 -10- 5467) … DEFENDANT GROUNDS OF JUDGMENT Introduction [1] This is a claim by the Plaintiff for outstanding contra losses of USD485,080.69 and interest in the sum of USD7,907.48, which arose from share trading activities conducted by the Defendant via his Trading Account with the Plaintiff. [2] After a full trial conducted virtually online by using the Zoom video conferencing platform, I had on 8.12.2022 allowed the Plaintiffs’ claim and dismissed the Defendant’s counterclaim. This judgment contains the reasons for my decision. [3] At the outset, I ought to say that on the facts of the present case, I am in accord with the arguments canvassed by the Plaintiff’s learned counsel, Mr. Gopi Seshadari and adopt his submissions in these grounds. Background [4] The background facts and events are culled from the Parties’ Agreed Facts and Common Chronology of Events. [5] The Plaintiff is a brokerage firm licensed to carry out the business of dealing in securities. [6] At all material times, the Defendant was a customer of the Plaintiff and the holder of the Trading Account No. L108467 with the Plaintiff (“Trading Account”). [7] The Defendant carried out the trading of shares through the Trading Account by way of the Plaintiff’s online multimarket trading platform/system (“UTRADE Platform”) from time to time since the end of 2020. [8] On 02.03.2021, the Defendant had via the UTRADE Platform carried out share trading by placing order for 15,000 Naked Brand Group Ltd Shares (“Naked Shares”) (“15,000 Naked Buy Order”). The Plaintiff had purchased 15,000 Naked Shares for and on behalf of the Defendant through the Trading Account. [9] On or about 03.03.2021, the Plaintiff’s UTRADE Platform experienced a technical glitch causing the UTRADE Platform to unintentionally increase the Defendant’s trading limit at that material point of time to approximately RM23,700,000.00 (“the Glitch”). [10] On or about 03.03.2021, when the Glitch occurred, the Defendant’s trading limit was not more than RM250,000.00 (“Trading Limit”). At that material point of time: