Malaysia legislation
Section 17
Section 17
(2)
A consumer who cancels a future services contract may be charged by the supplier the following amount:
(a)
five percent of the full contract price;
(b)
the cost of any goods the consumer used or is keeping;
or
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Act 599
(c)
the portion of the full contract price representing services received by the consumer.
(3)
Where the consumer has paid the supplier more money than the supplier is entitled to charge under paragraph (2)(a),
(b)
or (c), the supplier shall refund the extra payment or make a refund available, within fourteen days of cancellation.
(4)
A cancellation of a future services contract shall take effect—
(a)
at the time at which the cancellation is communicated to the supplier; or
(b)
where it is not reasonably practicable to communicate with the supplier, at the time at which the consumer indicates to the supplier, by means which are reasonable in the circumstances, his intention to cancel the future services contract.
(5)
Subject to subsection (6), a cancellation of the future services contract may be communicated by words or conduct or both which indicate the intention of the consumer to cancel the contract, and it shall not be necessary to use any particular form of words, as long as the intention to cancel is clear.
(6)
Where it is reasonably practicable to communicate with the supplier, subsection (5) shall take effect subject to any express provision in the future services contract requiring notice of cancellation to be in writing.
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