Malaysia legislation
Section 68
Section 68
(a)
reasonably meeting consumer requirements;
(b)
the handling of customer complaints and disputes including a mediation process other than a court, and procedures for the compensation of customers in case of a breach of the consumer standards; and
(c)
the protection of consumer information.
(2)
The matters which the consumer standards may address may include—
(a)
the provision of information to consumers regarding services, rates and performance;
Water Services Industry 61
(b)
service levels and quality of service to be provided to consumers;
(c)
the provision of fault repair services;
(d)
customer charging, billing, collection and credit practices;
and
(e)
any other matters of concern to consumers.
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