Malaysia legislation

Section 101

Section 101

The Commission may make rules for all or any of the following purposes:

(a)

addressing standards to be used in preparation of postal articles for delivery;

(b)

postal services performance standards;

(c)

post office’s customer service performance standards;

(d)

postal services security;

(e)

technical standards for the provision of postal services;

Laws of Malaysia ACT 741

(f)

letter boxes and other facilities and standards used for postal services;

(g)

downstream access and postal identifiers;

(h)

general terms and conditions of licensees;

(i)

limitation of liability of licensees;

(j)

complaints handling procedure;

(k)

compensation scheme for service performance failure;

(l)

prohibited postal articles;

(m)

provision of incidental services of receiving, collecting, sorting, sending and delivery of postal articles;

(n)

undeliverable and redirected postal articles;

(o)

provision on disposal of opened postal articles;

(p)

the manner of record-keeping; and

(q)

such other matters for which this Act makes express provision for the Commission to make rules.

Penalties for subsidiary legislation