Malaysia legislation
Section 21
Section 21
(2)
Upon receipt of the report made under subsection (1), the licensed applications service provider or licensed content applications service provider shall within the period as may be prescribed—
(a)
acknowledge receipt of the report;
(b)
notify in writing the status of the report to the user who made the report; and
(c)
assess the report.
Act 866
(3)
Upon assessment of the report made under subsection (1), the licensed applications service provider or licensed content applications service provider shall dismiss the report if the licensed applications service provider or licensed content applications service provider—
(a)
is of the opinion that the report is frivolous, vexatious or not made in good faith or the subject matter of the report is trivial; or
(b)
determines that the subject matter of the report is or has already been the subject matter of another report made to the licensed applications service provider or licensed content applications service provider.
(4)
Where the report is dismissed under subsection (3), the licensed applications service provider or licensed content applications service provider shall notify in writing the user who made the report of such dismissal.
(5)
The user who is aggrieved by the dismissal of the report under subsection (3) may, by request to the licensed applications service provider or licensed content applications service provider, inquire into the dismissal from the licensed applications service provider or licensed content applications service provider within the period as may be prescribed and give reasons as to why his report should not be dismissed by the licensed applications service provider or licensed content applications service provider.
(6)
Upon receipt of the inquiry together with the reasons from the aggrieved user under subsection (5), the licensed applications service provider or licensed content applications service provider may review its decision made under subsection (3) and decide whether the dismissal should be maintained or further action should be taken under section 22 or 23.
(7)
Any decision of the licensed applications service provider or licensed content applications service provider made under subsection (6) in respect of the inquiry shall be notified in writing to the aggrieved user within the period as may be prescribed.
Online Safety 23
Report to licensed applications service provider and licensed content applications service provider on priority harmful content