Malaysia legislation
Section 7
Section 7
(2)
The rating method under subsection (1) shall—
(a)
objectively and transparently measure and assess the service performance of a Government entity;
(b)
use clear criteria to measure and assess the service performance of a Government entity which comprise efficiency and effectiveness of service delivery and adherence to the Principles of Commitment; and
(c)
ensure that the result of the measurement and assessment can be used to improve and enhance the quality of service of a Government entity.
Duties and powers of Chief Secretary to the Government