/akn/my/act/pua/2023/310

PERATURAN-PERATURAN PENGANGKUTAN AWAM DARAT (TANDA TALIAN PENTING ADUAN) 2023

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Type: P.U. (A)
Status: In force
Enacted: 2023
Sections: 7

Quick answer

About this p.u. (a)

PERATURAN-PERATURAN PENGANGKUTAN AWAM DARAT (TANDA TALIAN PENTING ADUAN) 2023 is Malaysia P.U. (A), cited as P.U. (A) 310 2023, currently marked in force and first recorded in 2023.

Opening note

Preamble

PADA menjalankan kuasa yang diberikan oleh perenggan 252(1)(tac) Akta Pengangkutan Awam Darat 2010 [Akta 715], Menteri membuat peraturan-peraturan yang berikut: Nama dan permulaan kuat kuasa

Seksyen 1

(1)

Peraturan-peraturan ini bolehlah dinamakan Peraturan-Peraturan

Pengangkutan Awam Darat (Tanda Talian Penting Aduan) 2023.

(2)

Peraturan-Peraturan ini mula berkuat kuasa pada 15 Oktober 2023.

Ketidakpakaian

Seksyen 2

Peraturan-Peraturan ini tidak terpakai bagi kenderaan yang berikut:

(a)

kenderaan yang dilesenkan di bawah lesen perniagaan pengantaraan;

(b)

kereta sewa dan pandu di bawah kelas kenderaan perkhidmatan awam;

dan

(c)

kereta sewa dan pandu bagi pelancong di bawah kelas kenderaan pelancongan.

Kewajipan mempamerkan tanda

Seksyen 3

(1)

Mana-mana pengendali berlesen yang mengendalikan perkhidmatan kenderaan perkhidmatan awam atau perkhidmatan kenderaan barangan, atau mana-mana pemegang lesen yang menjalankan perkhidmatan kenderaan pelancongan, hendaklah memastikan kenderaan perkhidmatan awam, kenderaan barangan dan kenderaan pelancongan sebagaimana yang dinyatakan dalam ruang (1)

Jadual

Jadual Pertama mempamerkan tanda mengikut spesifikasi sebagaimana yang dinyatakan dalam ruang (2) dan mengikut cara sebagaimana yang dinyatakan dalam ruang (3).

P.U. (A) 310 3

(2)

Tanda yang dipamerkan di bawah subperaturan (1) hendaklah mengandungi kod QR yang jelas dan boleh diimbas sebagaimana yang dinyatakan dalam

Jadual

Jadual Kedua.

Penalti 4.

Mana-mana pengendali berlesen atau pemegang lesen yang gagal mematuhi peraturan 3 melakukan suatu kesalahan dan boleh, apabila disabitkan, didenda tidak melebihi satu ribu ringgit atau dipenjarakan selama tempoh tidak melebihi tiga bulan atau kedua-duanya.

Peralihan 5.

Mana-mana pengendali berlesen yang mengendalikan perkhidmatan kenderaan perkhidmatan awam atau perkhidmatan kenderaan barangan, atau mana-mana pemegang lesen yang menjalankan perkhidmatan kenderaan pelancongan, hendaklah dalam tempoh satu tahun dari tarikh permulaan kuat kuasa

Peraturan-Peraturan ini, mempamerkan tanda sebagaimana yang dinyatakan dalam peraturan 3 Peraturan-Peraturan ini.

P.U. (A) 310 4

Jadual

JADUAL PERTAMA

[Subperaturan 2(1)]

SPESIFIKASI TANDA TALIAN PENTING ADUAN

Bil.

(1)

Jenis Kenderaan

(2)

Spesifikasi Tanda

(3)

Bahagian Kenderaan

(4)

Tanda

Kenderaan barangan

Tanda Luar

(a)

Jenis tulisan: Impact

(b)

Saiz tulisan

1.5 cm/52 pt

(ii)

Nombor 1-800-88-

7723: 3.5 cm/120 pt

(iii)

Nombor

Whatsapp:

2.5 cm / 86 pt

(c)

Saiz kod QR: 6.5 cm x 6.5 cm

(d)

Warna latar: Putih (pantul cahaya)

(e)

Warna tulisan: Hitam

(f)

Saiz tanda: 40 cm x 13 cm

(g)

Saiz rangka: 38 cm x 11 cm

Bahagian Luar

Tanda hendaklah dipamerkan di luar belakang sebelah kanan badan kenderaan.

Jika terdapat halangan atau ketidaksesuaian menampal tanda di bahagian luar belakang sebelah kanan badan kenderaan, tanda itu hendaklah ditampal di mana-mana bahagian luar belakang badan kenderaan yang sesuai dan boleh dilihat sepenuhnya

38cm 40cm 11cm 13cm 1cm 1cm

P.U. (A) 310 5

Bil.

(1)

Jenis Kenderaan

(2)

Spesifikasi Tanda

(3)

Bahagian Kenderaan

(4)

Tanda

(a)

Kenderaan perkhidmatan awam-kelas bas

(muatan tempat duduk 24 orang dan ke atas)

(i)

bas berhenti-henti

(ii)

bas carter

(iii)

bas ekspres

(iv)

bas mini

(v)

bas pekerja

(vi)

bas pengantara

(vii)

bas sekolah

(b)

Kenderaan pelancongan-kelas bas persiaran

(muatan tempat duduk 24 orang dan ke atas)

Tanda Luar

(a)

Jenis tulisan: Impact

(b)

Saiz tulisan

1.5 cm/52 pt

(ii)

Nombor 1-800-88-

7723: 3.5 cm/120 pt

(iii)

Nombor

Whatsapp:

2.5 cm/86 pt

(c)

Saiz kod QR: 6.5 cm x 6.5 cm

(d)

Warna latar:

Putih

(pantul cahaya)

(e)

Warna tulisan: Hitam

(f)

Saiz tanda: 40 cm x 13 cm

(g)

Saiz rangka: 38 cm x 11 cm

Bahagian Luar

Tanda hendaklah dipamerkan di luar belakang sebelah kanan badan kenderaan.

Tanda Dalam

(a)

Jenis tulisan: Impact

(b)

Saiz tulisan

1.3 cm/44 pt

(ii)

Nombor 1-800-88-

7723: 3.0 cm/102 pt

Bahagian Dalam

Tanda hendaklah dipamerkan di bahagian dalam kenderaan di bahagian tempat meletak bagasi di sebelah kiri atau kanan atau di bahagian belakang tempat

38cm 40cm 11cm 13cm 1cm 1cm

33cm 35cm 9cm 11cm 1cm 1cm

P.U. (A) 310 6

Bil.

(1)

Jenis Kenderaan

(2)

Spesifikasi Tanda

(3)

Bahagian Kenderaan

(4)

Tanda

(iii)

Nombor

Whatsapp:

2.1 cm/73 pt

(c)

Saiz kod QR: 5.5 cm x 5.5 cm

(d)

Warna latar:

Putih

(pantul cahaya)

(e)

Warna tulisan: Hitam

(f)

Saiz tanda: 35 cm x 11 cm

(g)

Saiz rangka: 33 cm x 9 cm duduk pemandu yang mudah dilihat oleh penumpang

(a)

Kelas kenderaan perkhidmatan awam-kelas teksi

(i)

teksi

(ii)

teksi lapangan terbang

(iii)

teksi mewah

(iv)

kereta sewa

Tanda Luar

(a)

Jenis tulisan: Impact

(b)

Saiz tulisan

1.0 cm/36 pt

(ii)

Nombor 1-800-88-

7723: 2.4 cm/83 pt

(iii)

Nombor

Whatsapp:

1.7 cm/59 pt

(c)

Saiz kod QR: 4.5 cm x 4.5 cm

(d)

Warna latar:

Putih

(pantul cahaya)

(e)

Warna tulisan: Hitam

(f)

Saiz tanda: 28 cm x 9 cm

(g)

Saiz rangka: 26.5 cm x 8.5 cm

Bahagian Luar

Tanda hendaklah dipamerkan di bahagian luar belakang sebelah kanan badan kenderaan

26.5cm 28cm 8.5cm 9cm 0.75cm 0.75cm

P.U. (A) 310 7

Bil.

(1)

Jenis Kenderaan

(2)

Spesifikasi Tanda

(3)

Bahagian Kenderaan

(4)

Tanda

(b)

Kenderaan perkhidmatan awam-kelas bas

(muatan tempat duduk tidak melebihi 23 orang)

(i)

bas berhenti-henti

(ii)

bas carter

(iii)

bas ekspres

(iv)

bas mini

(v)

bas pekerja

(vi)

bas pengantara

(vii)

bas sekolah

(c)

Kenderaan pelancongan-kelas bas persiaran (muatan tempat duduk tidak melebihi 23 orang)

Tanda Dalam

(a)

Jenis tulisan: Impact

(b)

Saiz tulisan

0.6 cm/21 pt

(ii)

Nombor 1-800-88-

7723: 1.5 cm/21 pt

(iii)

Nombor

Whatsapp:

1.1 cm/38 pt

(c)

Saiz kod QR: 2.75 cm x 2.75 cm

(d)

Warna latar:

Putih

(pantul cahaya)

(e)

Warna tulisan: Hitam

(f)

Saiz tanda: 16.5 cm x 5.5 cm

(g)

Saiz rangka: 15 cm x 4 cm

Bahagian Dalam

Tanda hendaklah dipamerkan di bawah cermin bahagian dalam pintu hadapan sebelah penumpang.

Tanda juga hendaklah dipamerkan di bawah cermin bahagian dalam pintu belakang bagi teksi dan bahagian belakang bagi van, sebelah kiri dan kanan kenderaan

15cm 16.5cm 4cm 5.5cm 0.75cm 0.75cm

P.U. (A) 310 8

Jadual

JADUAL KEDUA

[Subperaturan 2(2)]

KOD QR NOMBOR TALIAN PENTING ADUAN

(Pusat Panggilan Kementerian Pengangkutan)

Dibuat 6 Oktober 2023

[KP/BD/PJ/0.109 Jld.45 (22); PN(PU2)692/Jld. 32]

Loke Siew Fook

Menteri Pengangkutan

P.U. (A) 310 9

LAND PUBLIC TRANSPORT ACT 2010

LAND PUBLIC TRANSPORT (COMPLAINT HOTLINE MARKING) REGULATIONS 2023

IN exercise of the powers conferred by paragraph 252(1)(tac)

of the

Land Public Transport Act 2010 [Act 715], the Minister makes the following regulations:

Citation and commencement 1.

(1)

These regulations may be cited as

Land

Public

Transport

(Complaint Hotline Marking) Regulations 2023.

(2)

These Regulations come into operation on 15 October 2023.

Non-application 2.

These Regulations shall not apply to the following vehicles:

(a)

vehicles licensed under the intermediation business license;

(b)

hire and drive car under the classes of public service vehicles; and

(c)

hire and drive car for tourists under the classes of tourism vehicles.

Duty to display marking 3.

(1)

Any licensed operator who operates public service vehicle services or goods vehicle services, or any licensee who carries on tourism vehicle services, shall ensure that the public service vehicle, goods vehicle and tourism vehicle as specified in column (1) of the First Schedule display the marking in accordance with the specifications as specified in column (2) and in the manner as specified in column (3).

(2)

The marking displayed under subregulation (1) shall contain a clear and scannable QR code as specified in the Second Schedule.

P.U. (A) 310 10

Penalty 4.

Any licensed operator or licensee who fails to comply with regulation 3 commits an offence and shall, on conviction, be liable to a fine not exceeding one thousand ringgit or to imprisonment for a term not exceeding three months or to both.

Transitional 5.

Any licensed operator who operates public service vehicle services or goods vehicle services, or any licensee who carries on tourism vehicle services, shall within one year from the date of the coming into operation of these Regulations, display the marking as specified in regulation 3 of these Regulations.

P.U. (A) 310 11

FIRST SCHEDULE

[Subregulation 2(1)]

COMPLAINT HOTLINE MARKING SPECIFICATION

(1)

Type of Vehicle

(2)

Marking Specification

(3)

Part of the Vehicle

(4)

Marking

Goods vehicle

Outside Marking

(a)

Font type: Impact

(b)

Font size

MOT’: 1.5 cm/52 pt

(ii)

1-800-88-7723

number:

3.5 cm/120 pt

(iii)

Whatsapp number:

2.5 cm / 86 pt

(c)

QR code size: 6.5 cm x 6.5 cm

(d)

Background colour:

White (light reflective)

(e)

Text colour: Black

(f)

Marking size: 40 cm x 13 cm

(g)

Outline size: 38 cm x 11 cm

Outside Part

Marking shall be displayed outside on the rear right side of the vehicle body. If there is an obstacle or inappropriateness of placing the marking on the outside of the rear right side of the vehicle body, the marking shall be placed anywhere on the outside of the rear of the vehicle body that is suitable and fully visible

38cm 40cm 11cm 13cm 1cm 1cm

P.U. (A) 310 12

(1)

Type of Vehicle

(2)

Marking Specification

(3)

Part of the Vehicle

(4)

Marking

(a)

Public service vehicle-bus class

(seating capacity of 24 persons and above)

(i)

stage bus

(ii)

charter bus

(iii)

express bus

(iv)

mini bus

(v)

employee bus

(vi)

feeder bus

(vii)

school bus

(b)

Tourism vehicle-excursion bus class

(seating capacity of 24 persons and above)

Outside Marking

(a)

Font type: Impact

(b)

Font size

MOT’: 1.5 cm/52 pt

(ii)

1-800-88-7723

number:

3.5 cm/120 pt

(iii)

Whatsapp number:

2.5 cm/86 pt

(c)

QR code size: 6.5 cm x 6.5 cm

(d)

Background colour:

White (light reflective)

(e)

Text colour: Black

(f)

Marking size: 40 cm x 13 cm

(g)

Outline size: 38 cm x 11 cm

Outside Part

Inside Marking

(a)

Font type: Impact

(b)

Font size

MOT’: 1.3 cm/44 pt

Inside Part

Marking shall be displayed inside the vehicle on the left or right side of the luggage compartment or behind the driver seat where it is easily visible to passengers

38cm 40cm 11cm 13cm 1cm 1cm

33cm 35cm 9cm 11cm 1cm 1cm

P.U. (A) 310 13

(1)

Type of Vehicle

(2)

Marking Specification

(3)

Part of the Vehicle

(4)

Marking

(ii)

1-800-88-7723

number: 3.0 cm/

102 pt

(iii)

Whatsapp number:

2.1 cm/73 pt

(c)

QR code size: 5.5 cm x 5.5 cm

(d)

Background colour:

White (light reflective)

(e)

Text colour: Black

(f)

Marking size: 35 cm x 11 cm

(g)

Outline size: 33 cm x 9 cm

(a)

Public service vehicle-taxi class

(i)

taxi cab

(ii)

airport taxi cab

(iii)

limousine taxi cab

(iv)

hire car

Outside Marking

(a)

Font type: Impact

(b)

Font size

MOT’: 1.0 cm/36 pt

(ii)

1-800-88-7723

number: 2.4 cm/

83 pt

(iii)

Whatsapp number:

1.7 cm/59 pt

(c)

QR code size: 4.5 cm x 4.5 cm

Outside Part

Marking shall be displayed outside on the rear right side of the vehicle body

26.5cm 28cm 8.5cm 9cm 0.75cm 0.75cm

P.U. (A) 310 14

(1)

Type of Vehicle

(2)

Marking Specification

(3)

Part of the Vehicle

(4)

Marking

(b)

Public service vehicle-bus class

(seating capacity of not more than 23 persons)

(i)

stage bus

(ii)

charter bus

(iii)

express bus

(iv)

mini bus

(v)

employee bus

(vi)

feeder bus

(vii)

school bus

(c)

Tourism vehicle-excursion bus class

(seating capacity of not more than 23 persons)

(d)

Background colour:

White (light reflective)

(e)

Text colour: Black

(f)

Marking size: 28 cm x 9 cm

(g)

Outline size: 26.5 cm x 8.5 cm

Inside Marking

(a)

Font type: Impact

(b)

Font size

MOT’: 0.6 cm/21 pt

(ii)

1-800-88-7723

number:

1.5 cm/21 pt

(iii)

Whatsapp number:

1.1 cm/38 pt

(c)

QR code size: 2.75 cm x 2.75 cm

(d)

Background colour:

White (light reflective)

(e)

Text colour: Black

(f)

Marking size: 16.5 cm x 5.5 cm

(g)

Outline size: 15 cm x 4 cm

Inside Part

Marking shall be displayed under the window inside of the front passenger side door.

Marking shall also be displayed under the window inside of the rear door for taxi and inside of the rear for van, on the left and right side of the vehicle

15cm 16.5cm 4cm 5.5cm 0.75cm 0.75cm

P.U. (A) 310 15

SECOND SCHEDULE

[Subregulation 2(2)]

COMPLAINT HOTLINE NUMBER QR CODE

(Ministry of Transport Call Centre)

Made 6 October 2023

[KP/BD/PJ/0.109 Jld.45 (22); PN(PU2)692/Jld. 32]

Loke Siew Fook

Minister of Transport

Common questions

What is PERATURAN-PERATURAN PENGANGKUTAN AWAM DARAT (TANDA TALIAN PENTING ADUAN) 2023?: PERATURAN-PERATURAN PENGANGKUTAN AWAM DARAT (TANDA TALIAN PENTING ADUAN) 2023 is Malaysia P.U. (A), cited as P.U. (A) 310 2023, currently marked in force and first recorded in 2023.
Is PERATURAN-PERATURAN PENGANGKUTAN AWAM DARAT (TANDA TALIAN PENTING ADUAN) 2023 still in force?: Yes — PERATURAN-PERATURAN PENGANGKUTAN AWAM DARAT (TANDA TALIAN PENTING ADUAN) 2023 is currently in force.
When did PERATURAN-PERATURAN PENGANGKUTAN AWAM DARAT (TANDA TALIAN PENTING ADUAN) 2023 take effect?: PERATURAN-PERATURAN PENGANGKUTAN AWAM DARAT (TANDA TALIAN PENTING ADUAN) 2023 was first recorded in 2023.
How many schedules does PERATURAN-PERATURAN PENGANGKUTAN AWAM DARAT (TANDA TALIAN PENTING ADUAN) 2023 have?: PERATURAN-PERATURAN PENGANGKUTAN AWAM DARAT (TANDA TALIAN PENTING ADUAN) 2023 contains 4 schedules.
Where can I read the official version of PERATURAN-PERATURAN PENGANGKUTAN AWAM DARAT (TANDA TALIAN PENTING ADUAN) 2023?: The official text of PERATURAN-PERATURAN PENGANGKUTAN AWAM DARAT (TANDA TALIAN PENTING ADUAN) 2023 is published at lom.agc.gov.my.