Subject · 55 laws
Buying things
Refunds, faulty goods, unfair sellers, and scams. Start with what's going on, or go straight to the law.
01 — Start with what's going on
What went wrong with a purchase?
- Something I bought is faultyGuarantees, repair, and refundsStart here
- A seller misled meFalse descriptions and misleading conductStart here
- Buying on instalmentsHire purchase and missed paymentsStart here
- Prices and profiteeringControlled prices and overchargingStart here
- Taking a seller to a tribunalConsumer claims, fees, and the processStart here
02 — The laws that matter
The laws that matter
- Consumer Protection Act 1999Protecting consumers, with an advisory council and claims tribunal
- Sale of Goods Act 1957The sale of goods
- Contracts Act 1950
- Hire - Purchase Act 1967Form and terms of hire-purchase agreements and parties' rights
- Trade Descriptions Act 2011Banning false trade descriptions and misleading claims in trade
- Price Control and Anti-Profiteering Act 2011Price controls on goods and services, and a ban on profiteering
- Weights and Measures Act 1972Regulating weights, measures and weighing and measuring instruments
03 — Recent judgments
What courts decided
Judgments on mylaw.my are shown to signed-in readers
mylaw.my shows court decisions only when you are signed in.
Sign in to see what courts decidedWant someone to look at your situation?
These organisations can help, or tell you where to go next. We read each one’s own site and checked what it says about itself. They are not part of this site.
- Tribunal for Consumer Claims Malaysia (Visit site)
A tribunal for consumer claims, with an online e-Tribunal system for filing them.
Cost not stated on its site · ttpm.kpdn.gov.my · Checked 30 Sep 2026
- Financial Markets Ombudsman Service (Visit site)
An alternative dispute resolution channel for financial and capital market disputes.
Cost not stated on its site · fmos.org.my · Checked 30 Sep 2026
Information, not legal advice