Railways Act 1991 · Updated to 1 Sep 2012 · Part VI · Duties of Railway Companies
32. Standards of performance
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Director General
“Director General” means the Director General of Railways appointed under section 3;
Minister, by regulations, prescribe such standards of performance in connection with the provision of railway services and facilities as, in his opinion, ought to be achieved by a railway company.
Minister
“Minister” means the Minister for the time being charged with the responsibility for railways in Sabah, Sarawak and the Federal Territory of Labuan;
Without prejudice to the generality of subsection (1), regulations made under that subsection may—
make provisions for procedures to be followed for the enforcement of the standards prescribed; and
prescribe circumstances in which a railway company may be exempted from the requirements of the regulations.