Communications and Multimedia Act 1998 · s 188

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s 188Provision of network service or applications service

(1)

Any network facilities provider, network service provider, applications service provider or content applications service provider shall—

(a)

deal reasonably with consumers; and

(b)

adequately address consumer complaints.

(2)

A network facilities provider, network service provider, applications service provider or content applications service provider who contravenes subsection (1) commits an offence and shall, on conviction, be liable to a fine not exceeding twenty thousand ringgit or to imprisonment for a term not exceeding six months or to both.