Communications and Multimedia Act 1998 · Updated to 1 Jan 2006 · Part VIII · Consumer Protection
Communications and Multimedia Act 1998 · Updated to 1 Jan 2006 · Part VIII · Consumer Protection
Official textFrom Laws of Malaysia Online, unchanged
Any network facilities provider, network service provider, applications service provider or content applications service provider shall—
deal reasonably with consumers; and
adequately address consumer complaints.
A network facilities provider, network service provider, applications service provider or content applications service provider who contravenes subsection (1) commits an offence and shall, on conviction, be liable to a fine not exceeding twenty thousand ringgit or to imprisonment for a term not exceeding six months or to both.
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Part XI