Section 12
Metering of supplies
of Licensee Supply Regulations 2024
The licensee shall provide and fix such meters as it considers necessary for the measurement of the supply of energy to a consumer. Where additional meters are installed by the licensee at the request of the consumer, the charge as determined by the licensee shall be paid by the consumer.
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(2)
The reading of the consumer’s meter shall be prima facie evidence of the amount of electricity consumed, provided that in the event a consumer has been undercharged or overcharged as a result of:
(a)
meter inaccuracy;
(b)
malfunctioning of the meter or its associated installation or part thereof;
(c)
incorrect meter reading;
(d)
incorrect application of a meter multiplying constant;
(e)
cross-connection of installation to different accounts; or
(f)
faulty installation, the licensee shall make retrospective adjustments to the consumer’s account in respect of consumption and demand for such period by taking into consideration the licensee’s records, the consumer’s consumption record and history, available technical evidence and other relevant circumstances to rectify such undercharged or overcharged situation:
Provided that the period for any retrospective adjustment shall not exceed three months from the date the consumer has been informed about being undercharged or overcharged.
(3)
In the event that the supply of meters at any time is not equal to the demand, the licensee may make a fixed monthly charge for the supply.
(4)
The licensee shall give supply of electricity to the consumer at the prevailing tariff rates or any modifications thereof from time to time at the date of application pursuant to the provision of subsection 39(1) of the Enactment.
(5)
Where a consumer has been granted a supply of electricity and levied a particular tariff for such supply and subsequently discovered that a different tariff should have been levied or if the consumer converted his category from domestic to business or changed his business to a different kind of nature in which such change requires a different category of tariff to be imposed, the licensee shall be entitled to make retrospective adjustments to the consumer’s account in respect of the tariff of the period in question subject to the reference to the licensee’s records, the consumer’s consumption record and history, available technical evidence and other relevant circumstances:
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Provided that the period for such retrospective adjustments shall not exceed six months from the date of the licensee or the consumer has been informed of the discovery or changes.
(6)
When a situation under subregulation (4) or (5) occurs, the licensee and the consumer shall as soon as possible enter into an agreement to give effect to the actual tariff.
(7)
In the event the consumer refuses to enter into an agreement as mentioned under subregulation (6), the licensee shall have the right to disconnect the electricity supply from the said premise after giving fourteen days prior written notice to the consumer of its intention to do so.