Section 13
Testing of meters
of Licensee Supply Regulations 2024
Where a consumer suspect that his meter is not registering the supply of electricity correctly, he may on request to the licensee in writing and on tendering the fee as determined by the licensee, which shall be liable to be refunded in the circumstances detailed in subregulations (4) and (5), have the meter tested.
(2)
The test under subregulation (1) shall be made as soon as practicable after receipt of the request and the fee by the licensee and the consumer may be present at the test if he so desires.
(3)
The consumer shall not be levied a surcharge on the late payment of the bill rendered due to subregulation (1) until the matter is resolved.
(4)
If the meter is found to be inaccurate by more than three percent, the fee shall be refunded and the consumer’s account shall be adjusted.
(5)
If the meter is found to be registering the consumption of energy when no current is flowing, the fee shall be refunded and the consumer’s account shall be adjusted.
(6)
The accounts to be adjusted shall be limited to the bill rendered for the month previous to that in which the consumer requested a test of his meter, and to the account from the date of the last bill to the date of removal of the meter for testing:
Provided that the licensee may, if it considers special circumstances justify such a course, authorize adjustment of bills rendered prior to the above-mentioned period.
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(7)
Where in any case the licensee finds its meter is not registering correctly, the consumer’s account shall be adjusted as stated in subregulation (6).