Private Aged Healthcare Facilities and Services Act 2018 · Updated to 29 Mar 2017 · Part V · Duty of Licensee and Person in Charge
21. Policy statement
Feedback & supportThe licensee shall make available to a care recipient a policy statement of the private aged healthcare facilities and services upon the admission of such care recipient.
private aged healthcare facilities and services
“private aged healthcare facilities and services” means any premises where healthcare services are provided for aged persons;
The policy statement of a licensed private aged healthcare facilities and services shall include the following matters:
licensed private aged healthcare facilities and services
“licensed private aged healthcare facilities and services” means any private aged healthcare facilities and services licensed under
the rights of the care recipient;
the duties of the licensee; and
a grievance mechanism plan and procedure.
The licensee shall display the policy statement at a conspicuous part of the private aged healthcare facilities and services.