7. Service performance rating method
Feedback & support(1)
The Chief Secretary to the Government shall establish a rating method which is consistent with the Principles of
Commitment to measure, assess and monitor the efficiency and effectiveness of Government service delivery.
(2)
The rating method under subsection (1) shall—
(a)
objectively and transparently measure and assess the service performance of a Government entity;
(b)
use clear criteria to measure and assess the service performance of a Government entity which comprise efficiency and effectiveness of service delivery and adherence to the Principles of Commitment; and
(c)
ensure that the result of the measurement and assessment can be used to improve and enhance the quality of service of a Government entity.