138. Financial ombudsman scheme

to be a member of a financial ombudsman scheme approved under subsection (2); and

at all times, to comply with terms of membership of such scheme.

the matters that the Bank may have regard to in determining whether to approve a financial ombudsman scheme under subsection (2);

the functions and duties of, or other requirements to be complied with by any person operating a financial ombudsman scheme;

the terms of a financial ombudsman scheme setting out the scope including types of dispute that may be referred to it and its eligible complainants, membership requirements, application, operations, procedures, the fees that may be charged and the types of award which may be granted under the financial ombudsman scheme;

appointment of directors of any person operating a financial ombudsman scheme;

the documents or information that shall be submitted by any person operating a financial ombudsman scheme to the

withdrawal or suspension of an approval under subsection (2).

provide documents or information as may be required for the purposes of the resolution of disputes referred to the financial ombudsman scheme; and

comply with any award granted under the financial ombudsman scheme, including a direction that requires the financial service provider to take such steps in relation to a dispute.