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In forceUpdated to 2 Jan 2025Read it in Bahasa Malaysia
Contents

Part IX · Business Conduct and Consumer Protection

133. Interpretation

For the purposes of this Division, Division 2 and Schedule 7—

“eligible complainant” means any person who is eligible to refer a dispute to a financial ombudsman scheme in accordance with the terms of reference of the scheme;

“financial consumer” means any person who uses, has used or may be intending to use, any financial service or product—

(a)

for personal, domestic or household purposes;

134

(b)

in connection with a small business as may be specified by the Bank under section 135; or

(c)

whether or not for the purposes set out in paragraph (a)

or (b), if—

(i)

the value of the financial services or products does not exceed an amount as may be specified by the

Bank under section 135; or

(ii)

such person is of a class, category or description of persons as may be specified by the Bank under section 135;

“financial ombudsman scheme” means a scheme for the resolution of disputes between an eligible complainant and a financial service provider in respect of financial services or products;

“financial services or products” means financial services or financial products developed, offered or marketed, by a financial service provider or for and on behalf of another person by a financial service provider;

“financial service provider” means an authorized person.

Business conduct, complaints, disputes, etc.

Report

Read on from s 134

Part X

Islamic Money Market and Islamic Foreign Exchange Market

Read on from Part X

Part XI

Submission of Document or Information

Read on from Part XI

Part XII

Examination

Read on from Part XII

Part XIII

Directions of Compliance

Read on from Part XIII

Part XIV

Intervention and Remedial Action

Read on from Part XIV

Part XV

Other Powers of Bank

Read on from Part XV

Part XVI

Enforcement and Penalties

Read on from Part XVI

Part XVII

General Provisions

Read on from Part XVII

Part XVIII

Repeal, Savings and Transitional

Read on from Part XVIII

Schedules