Consumer Credit Act 2025 · Updated to 31 Dec 2025 · Part VII · Business Conduct for Credit Consumer Protection
85. Compliance with regulations and standards or guidelines on business conduct
Feedback & supportFor the purposes of section 84, regulations under section 122 and standards or guidelines under section 123 may include the following:
standards or guidelines
“standards or guidelines” includes any obligation or requirement as specified by the Commission or a Regulatory and Supervisory Authority under section 123;
prohibited business conduct;
promotion of any credit business or credit service business, including through the issuance or publication of an advertisement;
transparency and disclosure requirements, including the provision of information to a credit consumer that is accurate, clear, timely and not misleading;
fairness of terms in a credit agreement;
imposition of interest, profit, fees or charges;
provision of assessments of affordability of credit offered to credit consumers including circumstances where credit shall not be provided;
fair debt collection practices;
provision of assistance to a credit consumer with financial hardship to meet its financial obligation under a credit agreement;
complaints handling and dispute resolution mechanisms;
competency of officers or any persons acting on behalf of a credit provider or credit service provider including to ensure that they are adequately trained to engage with credit consumers; and
management of any document or information relating to the business or affairs of any credit consumer.
Every credit provider or credit service provider shall at all times ensure that its internal policies and procedures relating to business conduct are consistent with the regulations made under paragraph 122(2)(d) and standards or guidelines specified under paragraph 123(2)(c).
credit provider
“credit provider” means a person who carries on a credit business where the person— (a) is licensed under Part V of this Act; (b) is permitted to do so under any other written law; (c) is subject to the Hire-Purchase Act 1967; or (d) is subject to the Consumer Protection Act 1999;
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Every director, partner or officer of a credit provider or credit service provider shall at all times comply with the internal policies and procedures adopted by such credit provider or credit service provider including internal policies and procedures to implement the regulations made under paragraph 122(2)(d) and standards or guidelines specified under paragraph 123(2)(c).
director
“director” has the meaning assigned to it in the Companies Act 2016, and includes a reference to a person occupying or acting in the position of a director of a corporation, by whatever name called and whether or not validly appointed to occupy, or duly authorized to act in, such position;