In forceUpdated to 1 Nov 2021Read it in Bahasa Malaysia

Contents

Consumer Protection Act 1999 · Updated to 1 Nov 2021 · Part I · Preliminary

2. Application

In plain English

The Act covers goods and services offered or supplied to consumers in trade, including electronic trade. It does not cover securities, futures contracts, or contracts made before the Act took effect. It covers land only where the Act expressly says so. Nor does it cover regulated professional services or healthcare services. It adds to other contract laws without affecting them.

Summary · Drafted with AI, checked against the official text on 30 Sep 2026.

(1)

Subject to subsection (2), this Act shall apply in respect of all goods and services that are offered or supplied to one or more consumers in trade including any trade transaction conducted through electronic means.

(2)

This Act shall not apply—

(a)

to securities as defined in the *Securities Industry

Act 1983 [Act 280];

(b)

to futures contracts as defined in the *Futures Industry

Act 1993 [Act 499];

(c)

to contracts made before the date on which this Act comes into operation;

(d)

in relation to land or interests in land except as may be expressly provided in this Act;

(e)

to services provided by professionals who are regulated by any written law; and

(f)

to healthcare services provided or to be provided by healthcare professionals or healthcare facilities.

(g)

(Deleted by Act A1298).

(3)

(Deleted by Act A1381).

(4)

The application of this Act shall be supplemental in nature and without prejudice to any other law regulating contractual relations.

Terms defined in s 3

goods
Defined · s 3
“goods” means goods which are primarily purchased, used or consumed for personal, domestic or household purposes, and includes— (a) goods attached to, or incorporated in, any real or personal property; (b) animals, including fish; (c) vessels and vehicles; (d) utilities; and (e) trees, plants and crops whether on, under or attached to land or not, but does not include choses in action, including negotiable instruments, shares, debentures and money;
Open s 3
healthcare services
Defined · s 3
“healthcare services” includes— (a) medical, dental, nursing, midwifery, allied health, pharmacy, and ambulance services and any other service provided by a healthcare professional; (b) accommodation for the purpose of any healthcare service; (c) any service for the screening, diagnosis or treatment of persons suffering from, or believed to be suffering from any disease, injury or disability of mind or body; (d) any service for preventive or promotive health purpose; (e) any service by any healthcare para-profesional; (f) any service for curing or alleviating any abnormal condition of the human body by the application of any apparatus, equipment, instrument or device or any other medical technology; or (g) any health related services including alternative and traditional medical services;
Open s 3
services
Defined · s 3
“services” includes any rights, benefits, privileges or facilities that are or are to be provided, granted or conferred under any contract but does not include rights, benefits or privileges in the form of the supply of goods or the performance of work under a contract of service;
Open s 3
this Act
Defined · s 3
“this Act” includes any subsidiary legislation made under this Act;
Open s 3
trade
Defined · s 3
“trade” means any trade, business, industry, profession, occupation, activity of commerce or undertaking relating to the supply or acquisition of goods or services;
Open s 3

Report

Read on from s 3

Part II

Misleading and Deceptive Conduct, False Representation and Unfair Practice

Read on from Part II

Part III

Safety of Goods and Services

Read on from Part III

Part IV

Offences, Defences and Remedies in Relation to Parts II and III

Read on from Part IV

Part V

Guarantees in Respect of Supply of Goods

Read on from Part V

Part VI

Rights Against Suppliers in Respect of

Read on from Part VI

Part VII

Rights Against Manufacturers in Respect of

Read on from Part VII

Part VIII

Guarantees in Respect of Supply of Services

Read on from Part VIII

Part IX

Rights Against Suppliers in Respect of Guarantees in the Supply of Services

Read on from Part IX

Part X

Read on from Part X

Part XI

The National Consumer Advisory Council

Read on from Part XI

Part XII

The Tribunal for Consumer Claims

Read on from Part XII

Part XIII

Enforcement

Read on from Part XIII

Part XIV

General and Miscellaneous

Read on from Part XIV