Section 4
Bills
of Licensee Supply Regulations 2024
Bills in respect of amounts due to the licensee shall be rendered to the consumer monthly and shall be paid within thirty days of its presentation.
(2)
In default of payment, the consumer’s supply of electricity from the installation may be disconnected by serving a notice to the consumer stating the reason and date the supply is to be disconnected, at least seven working days in advance, before the intended disconnection:
Provided that no disconnection of the supply shall be carried out during the eve of weekends or public holidays.
(3)
All sums of money payable to the licensee shall be paid at the office as stated on the bill, which has been authorized by the licensee to receive such monies.
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(4)
Notwithstanding subregulation (3), money payable to the licensee may be made by electronic means as determined by the licensee from time to time.
(5)
In the event it is not possible for the licensee to read the meter due to the following circumstances:
(a)
the gate is locked;
(b)
the door is locked;
(c)
the owner of the premise or its agent denies entry;
(d)
the premises is guarded by a fierce and loose dog;
(e)
the meter is blocked from normal sight;
(f)
where the meter glass is not clean, not clear or foggy due to the consumer’s act;
(g)
the circumstances are beyond the licensee’s control such as natural disaster, passage to the premise is blocked due to riot, commotion and strike; or
(h)
any other circumstances which would endanger to the safety of licensee, the licensee shall bill the consumer based upon the consumer’s consumption record and history for the previous three months consecutively and make the necessary adjustment to the consumer’s account when the actual meter reading is obtained.
(6)
Subject to subregulation 13(1), the licensee may levy a surcharge of one point five percent per month which shall be calculated for every day or part of a day for any such period of late payment of monies due from a consumer to the licensee in respect of the electricity supplied by the licensee immediately after thirty days the monies remain unpaid under subregulation (1).
(7)
The imposition of surcharge shall be subject to the following conditions:
(a)
the consumer shall be informed of the amount to be surcharged and the date of commencement of such surcharge;
(b)
no surcharge shall be levied after the supply has been disconnected under subregulation (2); and
(c)
that where the meter is not able to be read under the circumstances in
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subregulation (5), surcharged amount shall be adjusted when the actual meter reading is obtained.