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In forceUpdated to 22 May 2025Read it in Bahasa Malaysia
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Part III · Duties of Licensed Applications Service Provider and Licensed Content Applications Service Provider

17. Duty to make available mechanism for user assistance

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(1)

A licensed applications service provider and licensed content applications service provider shall make available on their services a mechanism for user assistance which is easily accessible to all types of users and responsive at all times.

(2)

The mechanism for user assistance referred to in subsection (1)

shall be, among others, for the following purposes:

(a)

for the users to raise their concerns with respect to online safety, including measures implemented by the licensed applications service provider and licensed content applications service provider under section 13;

(b)

for the users to obtain any other information on the mechanisms with respect to online safety available on the services of the licensed applications service provider and licensed content applications service provider within the period as may be prescribed; and

(c)

for the users to make any inquiry.

Report

Read on from s 18

Part IV

Reporting of Harmful Content

Read on from Part IV

Part V

Powers of the Commission

Read on from Part V

Part VI

Undertaking and Notice of Non-Compliance

Read on from Part VI

Part VII

Online Safety Appeal Tribunal

Read on from Part VII

Part VIII

Enforcement

Read on from Part VIII

Part IX

Miscellaneous

Read on from Part IX

Schedules