Section 17
Duty to make available mechanism for user assistance
A licensed applications service provider and licensed content applications service provider shall make available on their services a mechanism for user assistance which is easily accessible to all types of users and responsive at all times.
(2)
The mechanism for user assistance referred to in subsection (1)
shall be, among others, for the following purposes:
(a)
for the users to raise their concerns with respect to online safety, including measures implemented by the licensed applications service provider and licensed content applications service provider under section 13;
(b)
for the users to obtain any other information on the mechanisms with respect to online safety available on the services of the licensed applications service provider and licensed content applications service provider within the period as may be prescribed; and
(c)
for the users to make any inquiry.