Online Safety Act 2025 · Updated to 22 May 2025 · Part IV · Reporting of Harmful Content
26. Action by licensed applications service provider or licensed content applications service provider on its own motion
Feedback & supportA licensed applications service provider or licensed content applications service provider may, regardless of whether a report has been made by a user under section 21 or 24, on its own motion make any content inaccessible on its service in the manner as it may determine if the licensed applications service provider or licensed content applications service provider has reasonable grounds to believe that the content is a priority harmful content.
licensed applications service provider
“licensed applications service provider” means an applications service provider licensed under the Communications and Multimedia Act 1998;
Where a content has been made inaccessible under subsection (1), the licensed applications service provider or licensed content applications service provider shall notify in writing the user who communicated the content on its service.
content
“content” has the meaning assigned to it in the Communications and Multimedia Act 1998;
The user aggrieved by the action taken by the licensed applications service provider or licensed content applications service provider under subsection (1) may, by request to the licensed applications service provider or licensed content applications service provider, inquire into such action from the licensed applications service provider or licensed content applications service provider within the period as may be prescribed.
user
“user” means— (a) a user of the applications service provided by a licensed applications service provider; or (b) a user of the content applications service provided by a licensed content applications service provider;
Upon receipt of the inquiry from the aggrieved user under subsection (3), the licensed applications service provider or licensed content applications service provider may review its decision on the action taken in relation to the inquiry.
licensed content applications service provider
“licensed content applications service provider” means a content applications service provider licensed under the Communications and Multimedia Act 1998;
Any decision of the licensed applications service provider or licensed content applications service provider made under subsection (4) in respect of the inquiry shall be notified to the aggrieved user within the period as may be prescribed.
prescribed
“prescribed” means prescribed by the Minister by regulations made under this Act;