Online Safety Act 2025 · Updated to 22 May 2025 · Part IV · Reporting of Harmful Content
Section 28
Feedback & supportInconsistency between action by licensed applications service provider or licensed content applications service provider and written instruction or determination of Commission
licensed applications service provider
“licensed applications service provider” means an applications service provider licensed under the Communications and Multimedia Act 1998;
Where a user makes a report to a licensed applications service provider or licensed content applications service provider under section 21 and at the same time makes a report to the Commission under section 24 regarding the same content which the user believes is a harmful content, and there is inconsistency between the action taken by the licensed applications service provider or licensed content applications service provider under section 22 or 23
user
“user” means— (a) a user of the applications service provided by a licensed applications service provider; or (b) a user of the content applications service provided by a licensed content applications service provider;
and the written instruction issued by the Commission under subsection 25(1) or section 27 or the determination made by the Commission referred to in subsection 25(5) in respect of the report, the written instruction issued or the determination made by the Commission shall prevail.
Commission
“Commission” means the Malaysian Communications and Multimedia Commission established under section 4 of the Malaysian Communications and Multimedia Commission Act 1998.
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