Online Safety Act 2025 · Updated to 22 May 2025 · Part IV · Reporting of Harmful Content
25. Report to Commission on harmful content
Feedback & supportWhere the report made by a user under subsection 24(1)
user
“user” means— (a) a user of the applications service provided by a licensed applications service provider; or (b) a user of the content applications service provided by a licensed content applications service provider;
is not dismissed under subsection 24(3) or (6) and the Commission determines on reasonable grounds that the content being the subject matter of the report is a harmful content including priority harmful content, the Commission shall—
Commission
“Commission” means the Malaysian Communications and Multimedia Commission established under section 4 of the Malaysian Communications and Multimedia Commission Act 1998.
where the harmful content is available on the service of a licensed applications service provider or licensed content applications service provider, issue a written instruction to the licensed applications service provider or licensed content applications service provider requiring the licensed applications service provider or licensed content applications service provider to make the content permanently inaccessible on its service to all users within the period as may be specified in the written instruction; or
where the harmful content is available online other than on the service of a licensed applications service provider or licensed content applications service provider, issue a written instruction to the relevant licensed network service provider requiring the licensed network service provider to restrict the relevant parts of its network service within the period as may be specified in the written instruction so as to make the content permanently inaccessible to all users.
Any action taken by the licensed applications service provider, licensed content applications service provider or licensed network service provider pursuant to the written instruction under subsection (1) shall be notified in writing to the Commission and the Commission shall notify the same in writing to the user who made the report regarding the content.
licensed applications service provider
“licensed applications service provider” means an applications service provider licensed under the Communications and Multimedia Act 1998;
The licensed applications service provider or licensed content applications service provider to which the written instruction was issued under subsection (1) shall notify in writing the user who communicated the content on its service of the action it has taken pursuant to the written instruction.
licensed content applications service provider
“licensed content applications service provider” means a content applications service provider licensed under the Communications and Multimedia Act 1998;
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Any licensed applications service provider, licensed content applications service provider or licensed network service provider which fails to comply with a written instruction issued by the
licensed network service provider
“licensed network service provider” means a network service provider licensed under the Communications and Multimedia Act 1998;
Commission under subsection (1) commits an offence and shall, on conviction, be liable to a fine not exceeding one million ringgit and shall be liable to a further fine not exceeding one hundred thousand ringgit for every day or part of a day during which the offence continues after conviction.
Where the Commission determines on reasonable grounds that the content being the subject matter of the report made under subsection 24(1) is not a harmful content, the Commission shall notify in writing the user who made the report of its determination.
content
“content” has the meaning assigned to it in the Communications and Multimedia Act 1998;