Malaysia legislation
Section 16
Section 16
(2)
Where a complaint is made orally—
(a)
such complaint shall be reduced in writing by the Chief
Ombudsman or his authorized officer and be read over and signed by the complainant; or
(b)
the Chief Ombudsman may request the complainant to reduce such complaint in writing and submit to him, and the Chief Ombudsman shall thereafter notify such complaint to the relevant public service agency in writing.
Preliminary inquiries