Consumer Protection Act 1999 · Updated to 1 Nov 2021 · Part III · Safety of Goods and Services
22. Defence
Feedback & supportGoods or services shall not be regarded as failing to comply with the requirements of section 20 or 21, or both, as the case may be, where it is shown that—
goods
“goods” means goods which are primarily purchased, used or consumed for personal, domestic or household purposes, and includes— (a) goods attached to, or incorporated in, any real or personal property; (b) animals, including fish; (c) vessels and vehicles; (d) utilities; and (e) trees, plants and crops whether on, under or attached to land or not, but does not include choses in action, including negotiable instruments, shares, debentures and money;
the alleged failure is attributable to compliance with a requirement imposed under any written law; or
the alleged failure is a failure to do more in relation to any matter than may be required under sections 20
and 21.
In any proceedings for an offence under this Part, it shall be a defence for the person charged to show that at the time he supplied, or offered or agreed to supply, or exposed or possessed for supply, the goods or services, he—
services
“services” includes any rights, benefits, privileges or facilities that are or are to be provided, granted or conferred under any contract but does not include rights, benefits or privileges in the form of the supply of goods or the performance of work under a contract of service;
had no knowledge; and
had no reasonable ground to believe,
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that the goods or services failed to comply with the requirements of section 20 or 21, or both, as the case may be.
Subsection (2) shall not apply in relation to manufacturers.