Consumer Protection Act 1999 · Updated to 1 Nov 2021 · Part IV · Offences, Defences and Remedies in Relation to Parts II and III
27. Defence of mistake, accident, etc.
Feedback & supportIn any proceedings for an offence under section 25, it shall be a defence for the person charged to prove—
that the contravention was due to—
a reasonable mistake on his part;
Consumer Protection 57
consumer
“consumer” means a person who— (a) acquires or uses goods or services of a kind ordinarily acquired for personal, domestic or household purpose, use or consumption; and (b) does not acquire or use the goods or services, or hold himself out as acquiring or using the goods or services, primarily for the purpose of— (i) resupplying them in trade; (ii) consuming them in the course of a manufacturing process; or (iii) in the case of goods, repairing or treating, in trade, other goods or fixtures on land;
reasonable reliance on information supplied to him;
the act or default of another person;
an accident; or
a cause beyond his control; and
that he took reasonable precautions and exercised all due diligence to avoid such contravention by himself or by any person under his control.