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Consumer Protection Act 1999 · Updated to 1 Nov 2021 · Part VI · Rights Against Suppliers in Respect of

43. Loss of right to reject goods

In plain English

The right to reject goods ends if not used within a reasonable time. It also ends if the consumer disposes of the goods, or they are lost or destroyed away from the supplier. It ends if they are damaged after delivery for reasons unrelated to their original condition. It ends if they cannot be detached from property without damage.

Summary · Drafted with AI, checked against the official text on 30 Sep 2026.

(1)

The right conferred under this Act to reject goods shall not apply where—

(a)

the right is not exercised within a reasonable time;

(b)

the goods have been disposed of by the consumer;

(c)

the goods have been lost or destroyed while in the possession of a person other than the supplier;

Consumer Protection 69

(d)

the goods were damaged after delivery to the consumer for reasons not related to their state or condition at the time of supply; or

(e)

the goods have been attached to or incorporated in any real or personal property and the goods cannot be detached or isolated without damaging them.

(2)

For the purposes of paragraph (1)(a), “reasonable time”

means a period from the time of the supply of the goods within which it would be reasonable to expect the defect to become apparent having regard to—

(a)

the type of goods;

(b)

the use to which a consumer is likely to put the goods;

(c)

the length of time for which it is reasonable for the goods to be used; and

(d)

the amount of use to which it is reasonable for the goods to be put before the defect becomes apparent.

Terms defined in s 3

consumer
Defined · s 3
“consumer” means a person who— (a) acquires or uses goods or services of a kind ordinarily acquired for personal, domestic or household purpose, use or consumption; and (b) does not acquire or use the goods or services, or hold himself out as acquiring or using the goods or services, primarily for the purpose of— (i) resupplying them in trade; (ii) consuming them in the course of a manufacturing process; or (iii) in the case of goods, repairing or treating, in trade, other goods or fixtures on land;
Open s 3
goods
Defined · s 3
“goods” means goods which are primarily purchased, used or consumed for personal, domestic or household purposes, and includes— (a) goods attached to, or incorporated in, any real or personal property; (b) animals, including fish; (c) vessels and vehicles; (d) utilities; and (e) trees, plants and crops whether on, under or attached to land or not, but does not include choses in action, including negotiable instruments, shares, debentures and money;
Open s 3
supplier
Defined · s 3
“supplier” means a person who, in trade— (a) supplies goods to a consumer by transferring the ownership or the possession of the goods under a contract of sale, exchange, lease, hire or hire-purchase to which that person is a party; or (b) supplies services to a consumer, and includes— (i) where the rights of the supplier have been transferred by assignment or by operation of law, the person for the time being entitled to those rights; (ii) a financier who has lent money on the security of goods supplied to a consumer, if the whole or any part of the price of the goods is to be paid out of the proceeds of the loan and if the loan was arranged by a person who, in trade, supplied the goods; (iii) a person who, in trade, assigns or procures the assignment of goods to a financier to enable the financier to supply those goods, or goods of that kind, to the consumer; and (iv) a person who, in trade, is acting as agent for another person where that other person is not supplying in trade; *NOTE—This Act has replaced the Companies Act 1965 which came into operation on 31 January 2017–see subsection 620(1)…
Open s 3
this Act
Defined · s 3
“this Act” includes any subsidiary legislation made under this Act;
Open s 3

Report

Read on from s 44

Part VII

Rights Against Manufacturers in Respect of

Read on from Part VII

Part VIII

Guarantees in Respect of Supply of Services

Read on from Part VIII

Part IX

Rights Against Suppliers in Respect of Guarantees in the Supply of Services

Read on from Part IX

Part X

Read on from Part X

Part XI

The National Consumer Advisory Council

Read on from Part XI

Part XII

The Tribunal for Consumer Claims

Read on from Part XII

Part XIII

Enforcement

Read on from Part XIII

Part XIV

General and Miscellaneous

Read on from Part XIV