190. Matters for consumer code

reasonably meeting consumer requirements;

the handling of customer complaints and disputes including an inexpensive arbitration process other than a court, and procedures for the compensation of customers in case of a breach of a consumer code; and/or

the protection of consumer information.

the provision of information to customers regarding services, rates and performance;

the provisioning and fault repair of services;

the advertising or representation of services;

customer charging, billing, collection and credit practices;

any other matter of concern to consumers.