Gig Workers Act 2025 · Updated to 31 Dec 2025 · Part IV · Dispute Resolution
19. Conciliation proceedings
Feedback & supportThe complaint of dispute under subsection 18(3) shall be filed to the Conciliator in the manner as prescribed.
dispute
“dispute” means any dispute between a gig worker and a contracting entity in relation to the terms and conditions of the service agreement, any rights of the gig worker or any other matters relating to it under this Act;
Upon receiving the complaint of dispute, the Conciliator shall take any step necessary or expedient to initiate conciliation proceedings for promoting an expeditious settlement.
Notwithstanding subsection (2), where a dispute occurs or is expected to occur, which in the opinion of the Conciliator is not likely to be settled between the parties, the Conciliator may, if he deems it necessary in the public interest, take any step necessary or expedient to initiate conciliation proceedings for promoting an expeditious settlement whether or not the dispute has been reported to him.
Where a settlement is reached between the parties, the
Conciliator shall record the terms of the settlement between the parties.
Where the Conciliator is satisfied that there is no likelihood of the dispute being settled, the Conciliator shall refer the matter to the Tribunal.
Tribunal
“Tribunal” means the Gig Workers Tribunal established under Part V of this Act. (c) receives earnings for the service;
The steps to be taken by the Conciliator under this Part shall be done in the manner as prescribed.
prescribed
“prescribed” means prescribed by the Minister by regulations made under this Act;