Section 17
ActIn forceProvision 17 of 112
Section 17
(1)
Subject to paragraph 8(1)(h), a gig worker may lodge a complaint of a dispute in writing to a contracting entity other than an individual or a sole proprietor.
(2)
Upon receiving the complaint from the gig worker, the contracting entity other than an individual or a sole proprietor shall initiate and resolve the dispute by way of an internal grievance mechanism provided under the service agreement within thirty days from the date the complaint is lodged.
(3)
This section shall not apply to any dispute in relation to deactivation under section 14.