Gig Workers Act 2025 · Updated to 31 Dec 2025 · Part III · Gig Worker
8. Rights of gig worker
Feedback & supportA gig worker—
gig worker
“gig worker” means an individual who— (a) is a citizen or a permanent resident of Malaysia; Gig Workers 11 (b) enters into a service agreement with a contracting entity for the performance of— (i) any service with any contracting entity who is a platform provider; or (ii) any service as specified in the Schedule with any contracting entity who is not a platform provider; and (a) a payment voluntarily made to a gig worker in addition to the earnings; or (b) a payment voluntarily made through a contracting entity with the intention that the payment would be made to the gig worker in addition to his earnings;
shall be informed of the agreed terms and conditions of the service agreement;
shall be informed of the agreed service to be performed;
shall be informed of the agreed rate and details of earnings before the gig worker agrees to perform the service;
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shall be informed of the method of payment of earnings, tip and gratuities, and other benefits;
shall receive earnings for the service rendered within the period as agreed by the contracting entity and the gig worker;
shall be consulted and informed if there is any variation of terms and conditions of the service agreement;
shall not be terminated of his service without just cause or excuse; and
shall be provided with any dispute resolution mechanism.
In addition to the rights referred to in subsection (1), a gig worker who enters into a service agreement with a platform provider—
service agreement
“service agreement” means any agreement, whether orally or in writing and whether express or implied, between a contracting entity and a gig worker who provides a service in Malaysia in exchange for earnings, but does not include a “contract of service” as defined under the Employment Act 1955, the Labour Ordinance of Sabah, the Labour Ordinance of Sarawak and the Occupational Safety and Health Act 1994 or a “contract of employment” as defined under the Industrial Relations Act 1967;
shall be informed of the automated monitoring systems through electronic means used by the platform provider to monitor, supervise or evaluate the gig worker, including the consequences arising from it;
shall be informed of the automated decision-making systems through electronic means used by the platform provider to make decision relating to assignment of the service and gig worker’s working conditions; and
shall be provided with the non-automated review mechanism to the systems referred to in paragraphs (a) and (b) used by the platform provider.
Any terms and conditions in the service agreement which purports to contract out or waive a gig worker’s rights shall be null and void.