Malaysia legislation
Section 18
Section 18
(2)
The Conciliator shall have the general direction, control, powers and supervision of all matters relating to this Part.
(3)
A gig worker may lodge a complaint of dispute for a conciliation in the case of—
(a)
a complaint of dispute is lodged against a contracting entity who is an individual or a sole proprietor;
(b)
the gig worker is dissatisfied with the decision of platform provider under subsection 14(9);
(c)
an internal grievance mechanism is not provided by the contracting entity under section 17;
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(d)
the gig worker is dissatisfied with the decision of the contracting entity through internal grievance mechanism; or
(e)
the dispute failed to be resolved through internal grievance mechanism after thirty days period under section 17 has lapsed.
Conciliation proceedings