Gig Workers Act 2025 · Updated to 31 Dec 2025 · Part IV · Dispute Resolution
18. Conciliator
Feedback & supportThe Director General for Industrial Relations, the Deputy
Director General for Industrial Relations and any officer appointed under subsection 2a(2) of the Industrial Relations Act 1967 shall be the Conciliator for the purposes of this Part.
The Conciliator shall have the general direction, control, powers and supervision of all matters relating to this Part.
A gig worker may lodge a complaint of dispute for a conciliation in the case of—
gig worker
“gig worker” means an individual who— (a) is a citizen or a permanent resident of Malaysia; Gig Workers 11 (b) enters into a service agreement with a contracting entity for the performance of— (i) any service with any contracting entity who is a platform provider; or (ii) any service as specified in the Schedule with any contracting entity who is not a platform provider; and (a) a payment voluntarily made to a gig worker in addition to the earnings; or (b) a payment voluntarily made through a contracting entity with the intention that the payment would be made to the gig worker in addition to his earnings;
a complaint of dispute is lodged against a contracting entity who is an individual or a sole proprietor;
the gig worker is dissatisfied with the decision of platform provider under subsection 14(9);
an internal grievance mechanism is not provided by the contracting entity under section 17;
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the gig worker is dissatisfied with the decision of the contracting entity through internal grievance mechanism; or
the dispute failed to be resolved through internal grievance mechanism after thirty days period under section 17 has lapsed.