Section 121
Interpretation
of Financial Services Act 2013
For the purposes of this Division, Division 2 and Schedule 7—
“eligible complainant” means any person who is eligible to refer a dispute to a financial ombudsman scheme in accordance with the terms of reference of the scheme;
“financial consumer” means any person who uses, has used or may be intending to use, any financial service or product—
(a)
for personal, domestic or household purposes;
(b)
in connection with a small business as may be specified by the Bank under section 123; or
(c)
whether or not for the purposes set out in paragraph (a) or
(b)
, if—
130 Laws of Malaysia
(i)
the value of the financial services or products does not exceed an amount as may be specified by the Bank under section 123; or
(ii)
such person is of a class, category or description of persons as may be specified by the Bank under section 123;
“financial ombudsman scheme” means a scheme for the resolution of disputes between an eligible complainant and a financial service provider in respect of financial services or products;
“financial services or products” means financial services or financial products developed, offered or marketed, by a financial service provider or for and on behalf of another person by a financial service provider;
“financial service provider” means an authorized person or a registered person but excludes an approved money-broker.