Malaysia legislation
Section 162
Section 162
(2)
The complaint shall specify the person against whom the complaint is made (referred to as the “respondent”).
(3)
If it appears to the Director General of Land Public Transport that—
(a)
a person wishes to make a complaint; and
154 Laws of Malaysia ACT 715
(b)
the person requires assistance to formulate the complaint or to reduce it into writing, it is the duty of the Director General of Land Public Transport to take reasonable steps to provide appropriate assistance to the person.
(4)
If a complaint has been made to the Director General of Land
Public Transport under this section, the Director General of Land
Public Transport may make inquiries of the respondent for the purpose of deciding—
(a)
whether the Director General of Land Public Transport has the power to investigate the matter to which the complaint relates; or
(b)
whether the Director General of Land Public Transport should, in his discretion, investigate the matter.
(5)
If the Director General of Land Public Transport decides not to investigate, or not to investigate further, a matter to which a complaint relates, it shall as soon as practicable and in such manner as it thinks fit, inform the complainant and the respondent of the decision and the reasons for the decision.
Conduct of investigation