Section 101
Power of the Commission to make rules
The Commission may make rules for all or any of the following purposes:
(a)
addressing standards to be used in preparation of postal articles for delivery;
(b)
postal services performance standards;
(c)
post office’s customer service performance standards;
(d)
postal services security;
(e)
technical standards for the provision of postal services;
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(f)
letter boxes and other facilities and standards used for postal services;
(g)
downstream access and postal identifiers;
(h)
general terms and conditions of licensees;
(i)
limitation of liability of licensees;
(j)
complaints handling procedure;
(k)
compensation scheme for service performance failure;
(l)
prohibited postal articles;
(m)
provision of incidental services of receiving, collecting, sorting, sending and delivery of postal articles;
(n)
undeliverable and redirected postal articles;
(o)
provision on disposal of opened postal articles;
(p)
the manner of record-keeping; and
(q)
such other matters for which this Act makes express provision for the Commission to make rules.