Postal Services Act 2012 · Updated to 1 May 2020 · Part XV · General
101. Power of the Commission to make rules
Feedback & supportThe Commission may make rules for all or any of the following purposes:
Commission
“Commission” means the Malaysian Communications and Multimedia Commission established under the Malaysia Communications Multimedia Commission Act 1998;
addressing standards to be used in preparation of postal articles for delivery;
postal services performance standards;
post office’s customer service performance standards;
post office
“post office” includes any place, device or mail conveyance authorized by the universal service licensee for the posting, receipt, sorting, handling, transmission or delivery of postal article;
postal services security;
technical standards for the provision of postal services;
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letter boxes and other facilities and standards used for postal services;
letter
“letter” means any form of written communication or document of communication in an envelope or a small packet that is directed to a specific person or a specific address which is conveyed other than by electronic means, and excludes categories which are specified under section 12;
downstream access and postal identifiers;
downstream access
“downstream access” means the access to a licensee’s postal network and postal network facilities for final processing and delivery purposes by another licensee;
general terms and conditions of licensees;
general terms and conditions
“general terms and conditions” means the general terms and conditions of a licensee referred to in section 32. Delivery
limitation of liability of licensees;
complaints handling procedure;
compensation scheme for service performance failure;
prohibited postal articles;
provision of incidental services of receiving, collecting, sorting, sending and delivery of postal articles;
undeliverable and redirected postal articles;
provision on disposal of opened postal articles;
the manner of record-keeping; and
such other matters for which this Act makes express provision for the Commission to make rules.