Postal Services Act 2012 · Updated to 1 May 2020 · Part VI · General Terms and Conditions of Postal Services
32. Submission of general terms and conditions
Feedback & supportAn applicant, after submitting the application for a licence, shall develop and submit the general terms and conditions, including the complaint handling procedures referred to in section 51 as its standing offer to provide postal services to consumers.
licence
“licence” means a universal service licence or non-universal service licence granted under subsection 13(2);
If the Commission requests the applicant to submit the general terms and conditions or any aspect of the general terms and conditions to the Commission in electronic form, the applicant shall do so in a format that is acceptable to the Commission.
Commission
“Commission” means the Malaysian Communications and Multimedia Commission established under the Malaysia Communications Multimedia Commission Act 1998;
In the case of a universal service licensee, the general terms and conditions shall be approved by the Commission.
universal service
“universal service” means postal services, which include basic postal services determined by the Commission to be provided to consumers throughout Malaysia, at the prescribed rates;
The Commission shall have the right to publish the general terms and conditions or any aspect of the general terms and conditions and to make available copies of the same to third parties.
general terms and conditions
“general terms and conditions” means the general terms and conditions of a licensee referred to in section 32. Delivery