Postal Services Act 2012 · Updated to 1 May 2020 · Part II · Functions of the Commission
5. Ensuring the provision of universal service
Feedback & supportThe Commission shall exercise its functions to ensure the provision of universal service to all consumers within Malaysia in accordance with the following principles:
Commission
“Commission” means the Malaysian Communications and Multimedia Commission established under the Malaysia Communications Multimedia Commission Act 1998;
the scope of universal service shall be clearly established and defined;
the universal service shall be available to all persons in
Malaysia expect in such geographical conditions or other circumstances as determined by the Minister;
the universal service shall be accessible with sufficient access points to meet the needs of all consumers;
the universal service shall be available to all consumers under transparent, objective and non-discriminatory terms and conditions;
the security and confidentiality of postal articles shall be maintained;
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the universal service shall be offered on a permanent basis without interruption except in cases of force majeure;
the universal service shall be provided at reasonable quality standards; and
the universal service shall be provided at affordable rates throughout Malaysia.
In ensuring the proper provision of the universal service, the
universal service
“universal service” means postal services, which include basic postal services determined by the Commission to be provided to consumers throughout Malaysia, at the prescribed rates;
Minister may, on the recommendation of the Commission, make regulations on ant matters relating to universal service for the purpose of subsection (1).
Minister
“Minister” means the Minister charged with the responsibility for the postal services industry;