Consumer Protection Act 1999 · Updated to 1 Nov 2021 · Part II · Misleading and Deceptive Conduct, False Representation and Unfair Practice
10. False or misleading representation
Feedback & supportNo person shall make a false or misleading representation that—
the goods are of a particular kind, standard, quality, grade, quantity, composition, style or model;
the goods have had a particular history or particular previous use;
the services are of a particular kind, standard, quality or quantity;
the services are supplied by any particular person or by any person of a particular trade, qualification or skill;
a particular person has agreed to acquire the goods or services;
the goods are new or reconditioned;
the goods were manufactured, produced, processed or reconditioned at a particular time;
the goods or services have any sponsorship, approval, endorsement, performance characteristics, accessories, uses or benefits;
the person has any sponsorship, approval, endorsement or affiliation;
concerns the need for any goods or services;
concerns the existence, exclusion or effect of any condition, guarantee, right or remedy; or
concerns the place of origin of the goods.
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In this section, “quantity” includes length, width, height, area, volume, capacity, weight and number.