Consumer Protection Act 1999 · Updated to 1 Nov 2021 · Part XII · The Tribunal for Consumer Claims
98. Jurisdiction of Tribunal
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The tribunal hears consumer claims under this Act, including where no other law gives a remedy. The total claimed must not exceed fifty thousand ringgit. A respondent may raise a debt as a defence or counter-claim. The tribunal decides a counter-claim even if the original claim is withdrawn, abandoned or struck out. Claims may include consequential loss or damage.
Summary · Drafted with AI, checked against the official text on 30 Sep 2026.
Subject to sections 99 and 100, the Tribunal shall have jurisdiction to hear consumer claims within the ambit of this Act including claims in respect of all goods and services for which no redress mechanism is provided for under any other law and where the total amount in respect of which an award of the
Tribunal
“Tribunal” means the Tribunal for Consumer Claims established under section 85.
Tribunal is sought does not exceed fifty thousand ringgit.
Subject to subsection (1), a respondent to a claim may raise a debt or liquidated demand as—
a defence; or
a counter-claim.
Where a respondent raises a debt or liquidated claim in the manner set out in subsection (2) the Tribunal shall—
give effect to the defence; or
hear and determine the counter-claim notwithstanding that the original claim is withdrawn, abandoned or struck out.
Any claim lodged with the Tribunal may include loss or damage of a consequential nature.
damage
“damage” means death or personal injury, or any loss of or damage to any property, including land, as the case may require;