Consumer Protection Act 1999 · Updated to 1 Nov 2021 · Part XII · The Tribunal for Consumer Claims
107. Negotiation for settlement
Feedback & supportThe Tribunal shall, as regards every claim within its jurisdiction, assess whether, in all the circumstances, it is appropriate for the Tribunal to assist the parties to negotiate an agreed settlement in relation to the claim.
Tribunal
“Tribunal” means the Tribunal for Consumer Claims established under section 85.
Without limiting the generality of subsection (1), in making an assessment the Tribunal shall have regard to any factors that, in the opinion of the Tribunal, are likely to impair the ability of either or both of the parties to negotiate an agreed settlement.
Where the parties reach an agreed settlement, the Tribunal shall approve and record the settlement and the settlement shall then take effect as if it is an award of the Tribunal.
record
“record” includes account books, bank books, vouchers, receipts, correspondence and any other document regardless of whether the record is on paper or is in electronic, photographic or other form but does not include patient medical record;
Where—
it appears to the Tribunal that it would not be appropriate for it to assist the parties to negotiate an agreed settlement in relation to the claim; or
the parties are unable to reach an agreed settlement in relation to the claim, the Tribunal shall proceed to determine the dispute.