Postal Services Act 2012 · Updated to 1 May 2020 · Part X · Consumer Protection
50. Functions of the postal Forum
Feedback & supportThe Postal Forum shall have the following functions:
to give feedback and make recommendations to the
Commission on any matters concerning the interest of consumers of the postal services industry;
to represent the interests of consumers of the postal services industry including complaints handling;
to promote consumers’ interest in relation to the tariffs and standards of postal services industry;
to identify and keep under review matters affecting the interests of consumers and ensure that the licensees are aware of, and responsive to, concerns about their services;
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to publicise the existence, functions and work of the Postal
Forum in protecting the interests of consumers;
to develop a code of practice for postal services; and
to carry out any functions as may be determined by the
Commission.
The Commission shall have due regard to the recommendations of the Postal Forum in the exercise of its powers and the performance of its functions under this Act.
Commission
“Commission” means the Malaysian Communications and Multimedia Commission established under the Malaysia Communications Multimedia Commission Act 1998;