Section 50

to give feedback and make recommendations to the

Commission on any matters concerning the interest of consumers of the postal services industry;

to represent the interests of consumers of the postal services industry including complaints handling;

to promote consumers’ interest in relation to the tariffs and standards of postal services industry;

to identify and keep under review matters affecting the interests of consumers and ensure that the licensees are aware of, and responsive to, concerns about their services;

Postal Services 41

to publicise the existence, functions and work of the Postal

Forum in protecting the interests of consumers;

to develop a code of practice for postal services; and

to carry out any functions as may be determined by the

Commission.

The Commission shall have due regard to the recommendations of the Postal Forum in the exercise of its powers and the performance of its functions under this Act.

Complaints handling procedures