Postal Services Act 2012 · Updated to 1 May 2020 · Part X · Consumer Protection
52. Complaints of consumers
Feedback & supportIf the Commission receives a complaint from a consumer and the consumer has not addressed his complaint through the complaints handling procedures of the licensee, the Commission shall refer the consumer to the respective licensee.
Commission
“Commission” means the Malaysian Communications and Multimedia Commission established under the Malaysia Communications Multimedia Commission Act 1998;
The Commission may also conduct an investigation against a licensee provided that the consumer has followed the complaints handling procedures of the licensee.
licensee
“licensee” means a company incorporated under the *Companies act 1965 that has been granted a licence under this Act to provide postal services;
The Commission may determine the rules on the procedures for the making, receipt, handling and dispute resolution of complaints of consumers regarding the conduct or operation of licensees.