Section 41
of Railways Tariff Book Rules 1979
Section 41
The Traffic Superintendent will normally allow claims for refunds on tickets issued in respect of a journey or portion of a journey which has not been made. The tickets should be endorsed by a Station Master or other authorised official as “Not used beyond….” on the day when ticket is not required for the journey or when the part journey is terminated, and a claim for refund sent to the Traffic Superintendent within one month of the date of availability of the ticket.
(b)
Passengers in possession of tickets who are unable to commence their journey through lack of accommodation, cancellation or the serous late running of a train should, before leaving the station, request the Station Master to arrange refund of the amounts paid in fares. If, through lack of accommodation in the class for which tickets are held, passengers have no option but to travel in a lower class, the difference in fares will be refunded on application to the Traffic Superintendent, provided that the guard or ticket collector of the train is informed at the commencement of the journey.
(c)
Should a season ticket be returned to the Railway Department before the date of expiry a refund of half the value of the unexpired portion of the ticket may be made at the discretion of the Railway Department.
(d)
Except as provided for in paragraphs (b) and (c) of this rule, refunds will normally be subject to a deduction of five per cent with a minimum charge of thirty sen and a maximum charge of two ringgit on each fare.
Lost tickets.